Anushka Anushka

I am an ITIL-certified Major Incident and Problem Management Engineer with over three years supporting enterprise clients in fast-paced IT environments. I specialize in handling high-priority incidents, leading bridge calls, coordinating cross-functional technical teams, and producing detailed IR and RCA reports to restore services quickly and maintain SLA compliance.

At LTIMINDTREE I have driven end-to-end major incident processes across multiple projects (Informa, 7-Eleven, F-Secure), acted as the first escalation point, improved ticket hygiene, and led continuous process improvements using ITSM tools like ServiceNow, Zendesk, and automation platforms where applicable.