Varun Bangre
@varunbangre
I lead P1/P2 incident response and service restoration for enterprise IT operations.
IndiaWhat I'm looking for
At Intercontinental Exchange, I lead P1/P2 major incidents for business-critical services, coordinating technical teams through investigation, recovery, and resolution while supporting a 99% uptime SLA. I monitor 2,500+ servers and run incident bridges, stakeholder updates, PIRs, and follow-up actions to reduce recurrence.
Previously at LTIMindtree and HCL Tech, I supported global users, resolved complex escalations, led incident bridges, and achieved a 95% first-contact resolution rate. I bring hands-on experience with ServiceNow, monitoring platforms, cloud and infrastructure support, change management, and service restoration.
Experience
Work history, roles, and key accomplishments
Analyst – Enterprise Operations
Intercontinental Exchange
May 2025 - Present (1 year 4 months)
Lead P1/P2 Major Incidents for enterprise business-critical services, coordinating technical teams and driving incident bridges. Monitor 2,500+ servers and manage change activities, global Zoom operations, and operational requests.
Provided IT Service Desk support for a US-based FinTech client, resolving technical issues and managing P1/P2 incidents. Promoted to EBSPOC/SME within five months, handling escalations and leading incident bridge calls.
Provided L1/L1.5 support for application, access, connectivity, and end-user device issues. Handled 10+ incidents and service requests daily, coordinating with L2 teams and keeping customers informed.
Customer Service Associate
Citius Customer Service
Nov 2019 - Jan 2022 (2 years 2 months)
Handled customer queries for a FinTech process through live chat, covering registration, EMI, cashback, and application issues. Managed up to 7 concurrent chats and trained new employees on NOC queue handling.
Education
Degrees, certifications, and relevant coursework
J.D. College of Engineering, Nagpur
Bachelor of Engineering, Mechanical Engineering
Bachelor of Engineering in Mechanical Engineering from J.D. College of Engineering, Nagpur, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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