At CAXSOL TECH, I manage the end-to-end incident lifecycle for customer technical issues across EMEA, from triage and escalation to resolution and service restoration. I use Splunk, LogicMonitor, and SQL for application monitoring and troubleshooting while working to meet SLA targets.
At LTIMINDTREE, I supported enterprise production applications across APAC and EMEA and performed root cause analysis for high-priority incidents. I also coordinated UAT and production deployments, maintained ITIL-aligned documentation, and collaborated with L2, L3, and Engineering teams on escalations and preventive improvements.
