Sashenka Mercado
@sashenkamercado
Bilingual audiovisual communicator with strong customer service skills.
What I'm looking for
I am an audiovisual communicator with a passion for creativity and effective communication. With a background in audiovisual communication and interactive media, I have honed my skills in delivering engaging content and providing exceptional customer service. My experience as a bilingual customer service representative has equipped me with the ability to connect with diverse audiences and address their needs effectively.
Throughout my career, I have demonstrated proficiency in both English and Spanish, allowing me to bridge communication gaps and enhance customer experiences. I thrive in dynamic environments where I can utilize my creativity and problem-solving skills to contribute to team success. I am eager to leverage my expertise in audiovisual communication to create impactful content and foster positive relationships with clients.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Representative
Teleperformance
Aug 2024 - Jul 2025 (11 months)
Provided exceptional customer service to a diverse client base, resolving inquiries and issues efficiently in both English and Spanish. Maintained high levels of customer satisfaction through effective communication and problem-solving skills.
Office Sales Representative
Teleperformance
Jan 2024 - Mar 2024 (2 months)
Achieved sales targets by effectively promoting and selling products/services to customers. Developed strong sales techniques and product knowledge to maximize revenue generation.
Education
Degrees, certifications, and relevant coursework
Instituto Cultural Peruano Norteamericano
English Language, English
Completed English language studies at Instituto Cultural Peruano Norteamericano.
Santo Domingo de Chorrillos
High School Diploma, General Studies
Completed high school education at Santo Domingo de Chorrillos.
Universidad Peruana de Ciencias Aplicadas
Audiovisual Communication and Interactive Media, Audiovisual Communication and Interactive Media
Studied Audiovisual Communication and Interactive Media at Universidad Peruana de Ciencias Aplicadas.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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