Sashenka MercadoSM
Open to opportunities

Sashenka Mercado

@sashenkamercado

Bilingual audiovisual communicator with strong customer service skills.

Peru
Message

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and creativity in a collaborative environment.

I am an audiovisual communicator with a passion for creativity and effective communication. With a background in audiovisual communication and interactive media, I have honed my skills in delivering engaging content and providing exceptional customer service. My experience as a bilingual customer service representative has equipped me with the ability to connect with diverse audiences and address their needs effectively.

Throughout my career, I have demonstrated proficiency in both English and Spanish, allowing me to bridge communication gaps and enhance customer experiences. I thrive in dynamic environments where I can utilize my creativity and problem-solving skills to contribute to team success. I am eager to leverage my expertise in audiovisual communication to create impactful content and foster positive relationships with clients.

Experience

Work history, roles, and key accomplishments

TE

Bilingual Customer Service Representative

Teleperformance

Aug 2024 - Jul 2025 (11 months)

Provided exceptional customer service to a diverse client base, resolving inquiries and issues efficiently in both English and Spanish. Maintained high levels of customer satisfaction through effective communication and problem-solving skills.

TE

Office Sales Representative

Teleperformance

Jan 2024 - Mar 2024 (2 months)

Achieved sales targets by effectively promoting and selling products/services to customers. Developed strong sales techniques and product knowledge to maximize revenue generation.

Education

Degrees, certifications, and relevant coursework

Instituto Cultural Peruano Norteamericano logoIN

Instituto Cultural Peruano Norteamericano

English Language, English

Completed English language studies at Instituto Cultural Peruano Norteamericano.

SC

Santo Domingo de Chorrillos

High School Diploma, General Studies

Completed high school education at Santo Domingo de Chorrillos.

Universidad Peruana de Ciencias Aplicadas logoUA

Universidad Peruana de Ciencias Aplicadas

Audiovisual Communication and Interactive Media, Audiovisual Communication and Interactive Media

Studied Audiovisual Communication and Interactive Media at Universidad Peruana de Ciencias Aplicadas.

Tech stack

Software and tools used professionally

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Sashenka Mercado - Bilingual Customer Service Representative - Teleperformance | Himalayas