At TaskUs India, I review user-generated content against platform policies and community guidelines, maintaining high classification accuracy in QA audits. I also handle customer inquiries across chat, email, and backend systems while protecting data integrity and confidentiality.
I partner with QA leads on root-cause analysis of recurring policy violations and help translate findings into routing guidelines that reduce repeat escalations. Previously, at Teleperformance, I handled seller and customer queries and maintained order, return, and refund records in CRM systems.
