I've supported SAP SD operations for Valeo and Adient through Infosys, resolving business-critical O2C incidents across sales orders, delivery, PGI, billing, returns, pricing, master data, IDocs, interfaces, and batch jobs within SLA.
For Adient, I helped automate returns processing by configuring a new sales document type, item category, copy controls, pricing procedure determination, VKOA, and output notifications. I coordinated an IDoc enhancement with ABAP, supported UAT and cutover, and provided hypercare that reduced average returns-processing time by approximately 30%.
