At Accenture Solutions Pvt Ltd, I support SAP S/4HANA SD & FM operations for a Fortune Global 500 mining and metals client. I handle incidents, change requests, and cross-module issues.
I traced a buildup of 2000+ outbound queues to a batch job and coordinated with the SME to reschedule it to off-hours, reducing the queue count to near zero.
I analyze production issues across sales documents, document flow, master data, and configuration, and provide functional solutions within agreed SLA timelines. I also support Fiori issues and release-upgrade Hypercare.
Earlier, I contributed to SAP SD configuration for Enterprise Structure, Order-to-Cash, special sales processes, pricing, delivery, shipping, billing, and output management. I performed testing and worked with MM, FI, and ABAP teams during rollout.
