At Wipro, I support SAP SD for Teleflex, resolving incidents and service requests across sales orders, delivery, billing, pricing, and output. I handle approximately 35 requests per month with 95% SLA compliance.
I monitor Order-to-Cash batch jobs and investigate IDoc errors, performing root-cause analysis and supporting error correction and reprocessing.
Previously, at Volgo Technologies, I supported SAP SD implementation and support for Elanco. I configured baseline settings and documented business requirements through AS-IS analysis and TO-BE process studies.
For Elanco, I supported legacy data migration, cutover preparation, and post-go-live support, contributing to two go-live and cutover activities. I also prepared training materials and supported training for 28 end users.
