At Cognizant Technology Solutions, I supported SAP SD pricing and order management configurations, resolving incidents and lowering order errors by 27% through MM and FI coordination.
I executed S/4 HANA implementation activities across project phases, including testing, defect tracking, and documentation. I also contributed to redesigned order-to-cash workflows that improved SLA adherence by 24% over two consecutive quarters.
On the BFS (BuilderFirstSource) project, I resolved OMNI channel issues with middleware and third-party teams, lowering system failures by 35%. I used Fiori reports to analyze sales orders and correct data discrepancies, and explored Vistex commission, accrual, and rebate transactions.
For Kohler App Support U.S, I managed incidents and RICEFW enhancements, integrated SAP SD with MM and FI, and handled change requests for order fulfillment, deliveries, and back-orders. My work included reducing cross-module errors by 20% and improving issue resolution tracking within SD workflows.
