Open to opportunities

Sarath Chandra

@sarathchandra1

Message

Risk & compliance specialist focused on SLA/KPI operations excellence and process improvement to drive revenue growth.

India

Message

What I'm looking for

I’m looking for a role where I can own SLA/KPI-driven operations, strengthen fraud/compliance execution, and lead process improvements that increase CSAT and revenue—while partnering across stakeholders to remove bottlenecks and scale consistently.

I’m a Risk & Compliance and Customer Success specialist who drives operations excellence through SLA/KPI management, turnaround metrics, and continuous process improvement. At Uber, I managed high-volume fraud and compliance operations across the U.S. and Canada, handling ~72 daily escalations while protecting accuracy and operational efficiency.

As an SME (POC) for 300+ agents across IN and SEA, I resolved complex operational issues, improved CSAT from 4.65 to 4.85, and built structured SOPs and training programs for Team Leads—boosting standardization and productivity. I also led driver partner onboarding and lifecycle management, generating ~$1.4M+ revenue in 16 months with ~28% conversion and improved trip completion rates, and I earned the Q4CST Xtra Award. Previously, as an intern at Visakhapatnam Steel Plant (RINL), I analyzed SAP and GeM procurement workflows to reduce purchase cycle time by 15% while improving vendor turnaround and coordination.

Experience

Work history, roles, and key accomplishments

Head Coordinator

Design and Photography Club

Jul 2024 - Apr 2026 (1 year 9 months)

Managed event photography and videography for cultural and formal events, creating engaging social media content to enhance digital audience engagement across platforms.

Event Photography & Videography Adobe Premiere Pro InShot Filmora Canva Social Media Content Creation Audience Engagement PicsArt

Social Media Head

Technospark

Jul 2024 - Apr 2026 (1 year 9 months)

Spearheaded digital and social media strategy for the IT committee by leading engagement campaigns and coordinating cross-functional teams to improve communication and audience reach across platforms.

Social Media Strategy Cross Functional Communication Audience Reach

Intern

Visakhapatnam Steel Plant (Rinl)

Apr 2025 - May 2025 (1 month)

Analyzed SAP and GeM procurement workflows to identify inefficiencies and reduce purchase cycle time while improving vendor turnaround and procurement coordination. Collaborated with vendors and internal stakeholders to streamline bidding and sourcing/approval processes and evaluated supplier performance using the 5Rs framework.

SAP Gem Purchase Cycle Time Reduction Vendor Management Supplier Performance 5Rs Framework

Risk & Compliance Specialist

Uber India Research and Development

Jan 2022 - Apr 2024 (2 years 3 months)

Managed high-volume fraud and compliance operations across the U.S. and Canada while ensuring adherence to SLAs, KPIs, and turnaround metrics. Served as SME for 300+ agents, improved CSAT from 4.65 to 4.85, and drove driver onboarding initiatives to generate ~$1.4M+ revenue with ~28% conversion.