Saran Rouse

Coordinated with speech therapists, occupational therapists, social workers, teachers, and families on each student's behavior support plan.

Coordinated repairs and maintenance with vendors and contractors, tracking each job through to completion. Served as the main point of contact for residents, handling requests, scheduling, and emergencies.

Coordinated and supervised a remote team supporting 700+ educators and vaccine schedulers. Tracked every inquiry in Zendesk through to resolution and audited calls against quality standards.

Provided online teaching and consulting services remotely.

Assessed reported concerns and allocated the appropriate resources to resolve each case. Documented and processed every interaction across Zendesk and Slack.

Verified and processed Medicare, Medicaid, and private insurance claims accurately in a high-volume production environment. Navigated multiple systems and databases while meeting performance and quality standards.

Managed a caseload of 60+ clients, coordinating employment and financial assistance services. Kept case records organized and up to date.

Managed a weekly calendar of coaching calls with 70+ program participants.

Provided special education teaching and assistance in a school setting.

Bachelor's degree in Psychology from the University of Wisconsin–Milwaukee.