Open to opportunities

Morgan Bond

@morganbond

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Remote Client Services & Operations Coordinator combining high-touch communication and data-informed workflows.

United States

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What I'm looking for

I’m looking for a remote coordinator role where I can own client communications, scheduling, and CRM/documentation accuracy, and use GA4-certified analytics to improve retention and performance in a supportive, data-aware team.

I’m a detail-oriented remote professional with 6+ years of experience in client services, operations coordination, and high-touch communication across healthcare, government, and wellness sectors. I’m Google Analytics 4 (Certified) and bring a people-centered communication style plus operational reliability to roles that require both interpersonal excellence and data awareness.

Across independent contracts and fully remote government call center work, I’ve consistently delivered strong performance—recognized for a 98%+ performance rating and 96%+ client retention. I manage inbound/outbound communication, scheduling and follow-up, HIPAA-compliant processes, and accurate CRM/documentation workflows using platforms like Salesforce and Zendesk, while maintaining strict quality and turnaround standards.

Experience

Work history, roles, and key accomplishments

Current

Remote Transcriptionist

Current

Literably

Jan 2020 - Present (6 years 5 months)

Accurately transcribed student reading audio recordings at 58 WPM, maintaining quality and turnaround standards across thousands of sessions over 5+ years. Managed a self-scheduled remote workload with consistent accuracy and reliability.

Audio Transcription Quality Assurance Confidentiality Digital Documentation Independent Workload Management

Surrogate Recruitment Consultant

Physician's Surrogacy

Jan 2025 - Jan 2025 (0 months)

Conducted relationship-based outreach and candidate screening, coordinating communications across medical, legal, and agency stakeholders. Managed complex, sensitive processes with discretion and consistent follow-through in a high-trust environment.

Candidate Screening Stakeholder Management Scheduling coordination

Birth & Postpartum Doula

Independent Practice

Feb 2018 - Mar 2024 (6 years 1 month)

Coordinated all client-facing operations independently, including intake consultations, scheduling, follow-up communications, and service delivery. Built and maintained a loyal client base using trauma-informed, culturally competent communication and consistent relationship management.

Doula Support Client intake Scheduling Client Relationship Management Trauma Informed Communication Cultural Competence Confidentiality