Saran Renganath
@saranrenganath
Customer Success Manager at Glowing.io who standardized enterprise onboarding and secured $175,000 in upsells.
IndiaWhat I'm looking for
At Glowing.io, I designed and rolled out a standardized customer onboarding framework, reducing time to value to four weeks. I also identified and secured $175,000 in upsell opportunities within one year.
At Monk Tech Labs, I streamlined onboarding from four weeks to two and helped improve NPS from 37 to 52 within two quarters. I joined as the first Customer Success hire, built the function from scratch, and led a team of five CSMs.
At Meritto, I increased product adoption by 20% through proactive customer engagement and end-user collaboration. I’ve also created customer training materials with Loom, Scribe, and Gamma, and I’m seeking a remote Director-level onboarding and enablement role.
Experience
Work history, roles, and key accomplishments
Manager, Customer Success
Glowing.io
Jan 2024 - Jan 2025 (1 year)
Managed an enterprise client portfolio valued at $1.2M, working directly with C-level executives at luxury brands to drive business outcomes. Designed and rolled out a standardized customer onboarding framework, reducing time-to-value to four weeks and securing $175,000 in upsell opportunities.
Associate Manager, Customer Success
Meritto
Jan 2023 - Jan 2024 (1 year)
Managed a high-value client portfolio worth $275,000 in domestic markets, ensuring consistent account growth and client satisfaction. Increased product adoption by 20% through proactive customer engagement and targeted outreach campaigns.
Customer Success Manager
Monk Tech Labs
Jan 2021 - Jan 2023 (2 years)
Streamlined customer onboarding process, reducing the timeline by 50% from 4 weeks to 2 weeks, accelerating time-to-value, and improving customer experience. Improved Net Promoter Score (NPS) from 37 to 52 within two quarters and built the Customer Success function from scratch, leading a team of 5 CSMs.
Customer Success Specialist
Rently
Jan 2019 - Jan 2021 (2 years)
Provided customer success support for a property technology company, focusing on client engagement and retention.
Provided customer support services, handling inquiries and resolving issues to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Saran hasn't added their education
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Availability
Location
IndiaAuthorized to work in
Website
saranrenganath.comPortfolio
saranrenganath.comSalary expectations
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Skills
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