Sarah York
@sarahyork
Operations and project coordinator who improves engagement, workflows, and KPIs across remote teams.
ZimbabweWhat I'm looking for
I’m a results-driven production and operations coordinator known for coordinating distributed teams, complex multi-platform workflows, and high-stakes project timelines. I thrive in fast-moving film & media environments by bringing organizational precision and creative sensibility to every client interaction.
In my recent role, I directed daily operations for a high-volume luxury retail location, leading a 10-person team and exceeding performance KPIs by 23%. I managed a 10,500+ client portfolio and executed targeted multi-channel outreach that boosted conversion rates by 60% and increased satisfaction scores by 34%.
I also led operations across two Business Development Centers with 24+ team members, administering Salesforce, DealerSocket, and HubSpot while launching multi-channel email and SMS campaigns. Earlier, as a Civil Air Patrol Remote Production & Program Coordinator (Volunteer), I coordinated large-scale leadership programs and built digital project management systems with Asana, Google Workspace, and Microsoft 365.
Experience
Work history, roles, and key accomplishments
Directed daily operations for a high-volume luxury retail location, leading a 10-person team and exceeding performance KPIs by 23% through coaching and workflow optimization. Managed a client portfolio of 10,500+ clients and executed multi-channel outreach that boosted conversion rates by 60% and satisfaction scores by 34%, while coordinating demand forecasting, inventory planning, and event-based
Business Development Manager
Nelson Mazda
Aug 2023 - Nov 2024 (1 year 3 months)
Led operations across two Business Development Centers, managing 24+ team members and overseeing client communication workflows. Administered CRM platforms (Salesforce, DealerSocket, HubSpot) and launched email/SMS campaigns, improving response rates by 44% and increasing appointment conversion conversions by 83% while analyzing KPIs to optimize staffing and pipeline efficiency.
Remote Production & Program Coordinator
Civil Air Patrol
Sep 2018 - Feb 2022 (3 years 5 months)
Coordinated and commanded remote and in-person leadership programs serving 100–500 participants with teams of 20–80 supporting staff. Built digital project management systems for training, scheduling, and performance tracking using Asana, Google Workspace, and Microsoft 365, and produced email/marketing materials to increase program visibility and volunteer participation.
Education
Degrees, certifications, and relevant coursework
Sarah hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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