Open to opportunities

Sarah User

@sarahuser6

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Problem-solving Business Analyst focused on driving digital transformation.

United Kingdom

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and continuous improvement.

Hi, I’m Sarah, a Business Analyst with a passion for problem-solving and improving operational efficiency. My career has been dedicated to making organizations more agile and data-driven, working with leading companies like Accenture and PayPal. I thrive in fast-paced environments, collaborating with stakeholders and IT teams to bridge the gap between business needs and technology.

Throughout my career, I have led projects that resulted in significant improvements, such as a 35% increase in operational efficiency and a 25% boost in revenue growth. My expertise in process optimization, digital innovation, and data-driven decision-making has enabled me to implement solutions that not only enhance productivity but also create real impact for the teams I work with. I believe that business should be efficient, adaptable, and centered around people, and I strive to help organizations achieve this vision.

Experience

Work history, roles, and key accomplishments

Current

Lead Business Analyst

Current

Accenture Plc

Jun 2024 - Present (11 months)

Led strategic business transformation initiatives, optimizing operational workflows and integrating digital solutions like RPA and cloud ecosystems. Implemented AI-driven analytics and machine learning models to enhance data accessibility and collaboration efficiency. Developed advanced business intelligence frameworks and Power BI dashboards for real-time KPI tracking and predictive analytics. Ma

Process Optimization Agile Cloud Computing Machine Learning Power BI Predictive Analytics Data Governance Compliance Management

Business Analyst

PayPal

May 2022 - May 2024 (2 years)

Developed and deployed AI-driven fraud detection models and enhanced payment security with biometric authentication and MFA protocols. Optimized backend payment workflows to improve transaction speed and reduce processing errors. Implemented AI-powered chatbots and redesigned payment resolution workflows to enhance customer experience and reduce resolution times. Developed an enterprise-wide data

Fraud Detection Machine Learning MFA Encryption Chatbot UX Research Data Analytics Power BI Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

University of Plymouth

Bachelor of Science, Dietetics

2018 - 2021

Grade: First Class honours

Studied the science of food and nutrition to improve human health. Covered topics such as clinical dietetics, public health nutrition, and food science.

University of Chichester

Bachelor of Arts, Marketing

2011 - 2014

Grade: Graduated with honors

Focused on marketing principles and strategies, including market research, consumer behavior, and digital marketing. Developed skills in creating and implementing marketing campaigns.