Open to opportunities

Sinead Greene

@sineadgreene

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Analytical payments and risk professional driving process improvement and data-driven decisions.

United Kingdom

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What I'm looking for

I seek a role focused on payments, risk or operations where I can lead automation, optimize processes, collaborate cross-functionally, and drive data-led improvements.

I am an analytical, results-oriented payments and risk professional with over 7 years' experience in FinTech and financial services, focused on process optimization, operational analysis, and KPI-driven decision making.

I have partnered with Product, Engineering, Risk, and Compliance teams to automate reporting, implement scalable solutions, and deliver actionable insights using Power BI, Tableau and Excel.

At Criteo I led training for Order to Cash teams, supported HighRadius implementation and automation initiatives; at PayPal I progressed from credit customer service through senior credit roles into third-party risk coordination, driving improved reporting and remediation actions.

I prioritize clear documentation, stakeholder collaboration, and continuous improvement to increase efficiency, reduce risk, and support strategic business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Payment Process Analyst

Current

Criteo

Jan 2025 - Present (9 months)

Led training and documentation for Order to Cash and Cash Collector teams and implemented the HighRadius Order to Cash platform, increasing automation rates and delivering KPI-driven reporting and automation support.

Order To Cash HighRadius KPIs Automation Power BI Stakeholder Management Change Management

Third Party Risk Coordinator

PayPal Europe Ltd

Jan 2024 - Jan 2025 (1 year)

Led third-party risk assessments and implemented third-party risk management within Global Customer Service while enhancing reporting through collaboration with the BI team and driving remediation actions.

Third Party Risk Management Risk Assessment SLA Management Root Cause Analysis Reporting & Compliance Stakeholder Engagement

Lead Senior Credit Agent

PayPal Europe Ltd

Jan 2022 - Jan 2024 (2 years)

Monitored KPIs and service metrics, optimized staffing and workflows, and supported implementation of a dispute management system for AU Pay Later ensuring regulatory SLA adherence.

Credit Operations KPIs Workforce Management Regulatory Compliance Cross Functional Collaboration

Senior Agent Credit

PayPal Europe Ltd

Jan 2020 - Jan 2022 (2 years)

Handled escalations and quality assurance, supported recruitment and coaching, and collaborated with product and compliance teams to automate processes including BOT implementation for FCA bureau disputes.

Escalation Management Quality Assurance Coaching Process Improvement Automation Bot Implementation & Compliance

Credit Dispute Agent

PayPal Europe Ltd

Jan 2019 - Jan 2020 (1 year)

Conducted quality reviews and team learning sessions, identified buyer abuse and fraud trends, and collaborated cross-functionally to improve dispute handling and compliance with regulations.

Dispute Resolution Quality Fraud Detection Regulatory Compliance Cross Functional Collaboration Root Cause Analysis

Credit Customer Service Agent

PayPal Europe Ltd

Jan 2016 - Jan 2019 (3 years)

Provided customer support via email, chat and phone under UK credit regulations, organized team learning sessions, and identified trends to reduce contacts and improve service levels.

Customer Service Trend Analysis Multichannel Support SLA Management

Education

Degrees, certifications, and relevant coursework

Bangor University

Bachelor of Science (Honours), Sport Science, Health and Physical Education

2007 - 2010

Grade: 2:1

Completed a BSc Honours in Sport Science, Health and Physical Education with a 2:1 classification, focusing on human performance and health-related studies.