Open to opportunities

sarah sanchez

@sarahsanchez

Message

Versatile Customer Service Representative and Executive Assistant.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated Customer Service Representative and Executive Assistant with a strong commitment to providing exceptional client support and administrative assistance. My experience spans various industries, where I have honed my skills in issue resolution, multi-tasking, and time management. I thrive in dynamic environments, ensuring that both customers and executives receive the highest level of service.

Throughout my career, I have successfully acted as a liaison between organizations and their clients, enhancing customer satisfaction through effective communication and problem-solving. My role at Kafene involves resolving customer issues and ensuring smooth information flow, while my previous experience with Royal Caribbean and Fitbit has equipped me with the ability to manage complex inquiries and maintain positive relationships. I am passionate about leveraging my organizational skills to contribute to team success and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Royal Caribbean, Conduent

Feb 2019 - Present (6 years 4 months)

Served as a liaison between the cruise line and various groups, facilitating smooth vacation bookings for corporate, family, and large parties. Effectively resolved issues and provided exceptional service to enhance overall customer satisfaction.

Customer Satisfaction

Current

Customer Service Representative

Current

Kafene

Nov 2024 - Present (7 months)

Acted as a primary liaison between Kafene and its customers, ensuring seamless information exchange. Successfully resolved customer issues and consistently delivered exceptional service.

Customer Service

Workforce Management

Sprint, Convergent

Oct 2017 - Feb 2019 (1 year 4 months)

Developed and managed staffing forecasts, creating optimized schedules to meet business needs. Monitored time and attendance, evaluated performance, and assisted in recruitment and training initiatives. Implemented compliance measures and reporting strategies to improve workforce efficiency.

Scheduling Recruitment Training Compliance Reporting

Customer Service Representative

Fitbit, TELUS

Mar 2016 - Sep 2017 (1 year 6 months)

Addressed customer inquiries and complaints, efficiently processed warranties, and maintained positive relationships with clients. Provided effective solutions through diverse communication channels, including voice and back-office interactions.

Education

Degrees, certifications, and relevant coursework

ESIT School of Interpreters and Translator

Technical Translator and Interpreter, Translation and Interpretation

Specialized in translating and interpreting technical and specialized content across various fields including general, medical, legal, academic, business, and audio transcription. Completed a thesis focused on 'Technological Advancements within the current Mechatronics Industry'.

Edutek

Certification, Networking

Obtained certification in foundational networking skills and knowledge, covering essential concepts for network professionals.

Edutek

Certification, Programming

Gained proficiency in basic Python syntax, including writing and running simple Python scripts. Developed fundamental programming skills essential for various applications.