Sarah S
@sarahs2
Customer service professional with 10+ years delivering fast, accurate support and leadership.
United StatesWhat I'm looking for
I’m a detail-oriented retail and customer service professional with 10 years of experience, built on cash handling, customer support, and team management. I’ve supported customers through call centers and in-store roles, maintaining accurate records, solving problems quickly, and keeping service consistent—even in fast-paced environments.
I bring proven leadership from roles like Lead on registers, training new employees, counting cash, and helping resolve team issues. I also have a strong food-service background (deli and line work), including preparing food, handling money, and following safe, clean-work practices—so I can deliver great experiences from first contact to follow-through.
Experience
Work history, roles, and key accomplishments
Provided customer service and cash handling, along with stocking and cleaning duties at Dollar Tree.
Completed deliveries and maintained accurate delivery records including time of delivery, recipient name, and special instructions.
Floater/ Sales Associate
CBD+
Oct 2024 - Jan 2025 (3 months)
Floater/Sales Associate at CBD+, supporting sales and store needs during the role period.
Provided customer service and supported light cleaning duties, including sweeping and mopping, and checked receipt details against items in the cart.
Ran the register, provided customer service, trained new employees, and supported store upkeep and freight stocking while counting and depositing cash.
Customer Service Representative
Advanced Call Center Technologies, LLC
Apr 2020 - Apr 2022 (2 years)
Assisted Bank of America customers with filing claims and providing claim status updates, while delivering customer service and resolving issues.
Deli Clerk
Kroger Stores
Nov 2020 - Mar 2021 (4 months)
Provided daily customer service in the deli, handled cash register transactions, prepared food, and cleaned work areas.
Deli Clerk
Food City
Apr 2020 - May 2020 (1 month)
Sliced deli meats and cheeses, cleaned slicers and dining/food prep surfaces, and ran the cash register while providing customer service.
Line Worker
Taco Bell
Jun 2019 - Dec 2019 (6 months)
Worked the front and drive-thru, taking orders and cash transactions while providing customer service.
Customer Service Representative/Lead
ACT-Johnson City
Oct 2016 - Apr 2019 (2 years 6 months)
Provided accurate responses to customer inquiries, handled unusual requests through procedure exceptions, and supported retention by placing follow-up calls to customers.
Agent
ACT-Johnson City
Mar 2015 - May 2016 (1 year 2 months)
Resolved customer questions, issues, and complaints while maintaining professionalism and rapport with the customer base.
Lead/Assistant Sup
Dycos Service Inc
Mar 2014 - May 2015 (1 year 2 months)
Monitored daily activities of a small customer support team, and supported hiring and training of quality team members by communicating expectations.
Education
Degrees, certifications, and relevant coursework
West Greene High School
High School Diploma, High School
2006 - 2009
Earned a High School Diploma from West Greene High School in Greeneville, TN, from May 2006 to May 2009.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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