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Sarah Neiswonger

@sarahneiswonger

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Experienced Trust & Safety leader with a focus on user security.

United States

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What I'm looking for

I seek a role that values collaboration and innovation, focusing on user safety and risk management.

I am a seasoned Trust & Safety professional with over 10 years of experience leading operations within Fortune 1000 tech enterprises. My strategic thinking and strong leadership skills have enabled me to scale operations significantly, achieving a 200% increase while ensuring user safety remains a top priority. I am passionate about developing policies that safeguard brand reputation and enhance user experience.

Throughout my career at GoDaddy, I have successfully led teams in addressing various Trust & Safety challenges, including investigating suspicious behavior and policy violations. My efforts have resulted in substantial cost reductions and improved operational efficiency. I thrive in collaborative environments, working closely with cross-functional teams to implement proactive measures that prevent fraud and abuse, ensuring compliance with relevant regulations.

Experience

Work history, roles, and key accomplishments

Senior Transaction Risk Manager

GoDaddy

Apr 2009 - Jun 2024 (15 years 2 months)

Achieved a six-figure cost reduction and reduced invalid customer locks by 6.5%. Decreased PII footprint by 12%.

Fraud Detection Payment Abuse Risk Management Policy Development Data Analysis GDPR OFAC Team Leadership Process Improvement

Senior IT Security Manager

GoDaddy

Apr 2009 - Jun 2024 (15 years 2 months)

Scaled operations by 200% with an 89% shift to low-cost areas, resulting in a seven-figure cost reduction. Reduced instances of misuse or abuse of user permissions by 5.6M per year and decreased overhead costs by 65%.