Open to opportunities

Sarah Mulvey

@sarahmulvey

Customer service and operations professional specializing in banking and auto lending support, with safety-first, people-focused experience.

United States

Message

What I'm looking for

I’m looking for a fast-paced role where I can deliver excellent customer service, resolve problems quickly, and support operations with strong communication and reliability. I value safety, teamwork, and clear expectations.

I’m a dedicated customer service and operations professional with experience across banking, transportation, education, food production, and labor support roles. In banking, I handled 80–150 customer calls daily, supported checking/savings/mortgage/credit card/auto loan inquiries, and resolved concerns efficiently while maintaining account security standards.

I bring the same reliability and communication to every environment—driving school and substitute bus routes safely with pre-trip inspections, producing 300–450 donuts daily with quality and consistency, and teaching English in classroom and online settings. I adapt quickly, stay organized under pressure, and focus on clear problem resolution and teamwork.

Experience

Work history, roles, and key accomplishments

Current

School Bus Driver

Current

Ridge Road Express

Aug 2024 - Present (1 year 11 months)

Drive designated school and substitute bus routes while maintaining student and passenger safety standards. Complete pre-trip inspections and comply with transportation regulations.

Routes Student Passenger Transportation Safety Compliance

Laborer

Cavlee Development

Jun 2024 - Sep 2024 (3 months)

Assist with demolition and renovation projects on residential properties. Operate hand and power tools and support site operations including material handling and cleanup.

Demolition & Renovation Support Hand Power Tools Material Handling Site Cleanup Site Operations

Baker

Tim Hortons

Feb 2023 - Mar 2024 (1 year 1 month)

Produce large volumes of donuts daily while maintaining quality and consistency. Operate bakery equipment (ovens and mixers), follow health and safety standards, and support efficient daily operations.

Food Production Baking Equipment Quality Assurance Health & Safety Compliance

Customer Service Rep / Auto Loan

KeyBank National Association

Aug 2017 - Oct 2022 (5 years 2 months)

Handle high-volume customer calls for banking and loan inquiries, including checking, savings, mortgage, credit card, and auto loan accounts. Support auto loan funding and account servicing while resolving concerns and maintaining account security standards.

Call management Customer Service Auto Loan Support Account Servicing Financial Customer Inquiries Information Security

English Language Instructor

Costa Rica

Apr 2024 - Present (2 years 3 months)

Taught English in classroom and online settings for children and adults. Created engaging lessons and activities to improve conversational and educational English skills across three schools.

English Language Instruction Online Teaching Lesson planning Child & Adult Instruction