Kari Marshall

Performing daily pre-trip vehicle inspections. Assisting passengers boarding and disembarking when needed, safely transporting passengers on designated routes while adhering to schedules, and collecting fares.

Traveling trainer to assist ramping up new locations in Illinois, Iowa, and Missouri. Head trainer, training new drivers to prepare for state testing to obtain CDL, performing daily vehicle inspections, and safely transporting students on designated routes.

Reviewed team member calls for quality assurance according to company guidelines. Coached team members when guidelines were not met and offered additional tools to help them improve, provided clients with price quotes on securities and financial information, and assisted Financial Advisors correct security purchase errors.

Worked on phone in call center to assist members and physicians by responding to telephone and written inquiries. Performed reviews on questionable claims by conducting agent and claimant interviews to correct omissions and errors, and determined liability outlined in coverage.

Provided subject matter expert oversight for 60 underwriters and loan processors to ensure loan accuracy and compliance with federal regulations. Served as department escalation contact to actively resolve both internal and client-related issues, achieving 114% of processing goal for 2012 and 2013, and successfully closed an average of 27 loans per month.

Completed high school education with a focus on general studies.