Open to opportunities

Sarah Ijeh

@sarahijeh

Message

Empathetic customer service representative driving satisfaction and process improvements.

Nigeria

Message

What I'm looking for

I seek a role in a dynamic team where I can apply my multi-channel customer support, training, and tech skills to improve satisfaction and drive process improvements.

I am a dedicated customer service professional with over three years of experience delivering multi-channel support, resolving complex issues, and fostering long-term customer relationships. I blend strong communication, problem-solving, and tech skills—Microsoft Office, WordPress, jQuery, and Canva—to streamline workflows and improve user experience.

I have contributed to training design and delivery, vendor negotiation, budgeting for L&D initiatives, and data-driven process improvements at Teleperformance and Zamunda Nigeria. I am eager to join a dynamic team where I can expand my skills and help drive customer satisfaction and business growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Teleperformance NG

Dec 2023 - Present (1 year 10 months)

Deliver customer support and design/coordinate L&D training programs, negotiated vendor agreements, managed budgets, and improved training processes through feedback analysis and virtual events.

Customer Service Training Development Budget Management Learning Management Survey Analysis Virtual Events Microsoft Office Communication

Customer Service Representative

Zamunda Nigeria Ltd.

Dec 2021 - Nov 2023 (1 year 11 months)

Handled multi-channel customer inquiries and escalations, performed follow-up to ensure satisfaction, and analyzed feedback to identify process improvements in the customer experience.