Grace Adunola

I am a dedicated and customer-focused Customer Support Specialist with extensive experience in providing world-class service and resolving customer issues. My background in operations, telemarketing, customer support, and recruitment equips me with a versatile skill set. I excel at maintaining high levels of customer satisfaction and managing a wide range of customer inquiries across email, phone, and chat platforms.

In my current role as a Learning, Development and Resource Administrator at Kenna Partners, I identify training needs and design programs that enhance employee skills and organizational effectiveness. I have successfully implemented training initiatives and managed recruitment processes, ensuring a seamless onboarding experience for new hires. My commitment to continuous improvement drives me to stay updated with industry trends and best practices.

Previously, I worked as a Customer Support Specialist at Vantage Certifications, where I contributed to a 95% customer satisfaction rating by resolving inquiries promptly and efficiently. I am passionate about utilizing technology to enhance service delivery and am committed to contributing to organizational success by ensuring a seamless customer experience.