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Sarah Ellis

@sarahellis1

Customer Support Executive at DERTOUR Group, managing complex travel arrangements and resolving escalated customer issues.

United Kingdom
Message

At DERTOUR Group, I manage a high volume of customer enquiries and coordinate travel arrangements, documentation, and scheduling. I also investigate escalated issues with internal departments and external suppliers.

Previously, I supported key account managers at Bolton Gate Services, maintaining client and financial records, processing invoices, and assisting with credit control. Across my administrative roles, I’ve supported onboarding, training, and accurate records management.

Experience

Work history, roles, and key accomplishments

RS

Payroll Coordinator

Reed Talent Solutions

Coordinated payroll processes, ensuring timely and accurate payroll administration.

AH

Claims Administrator

ASDA House

Handled claims administration duties, ensuring accurate processing and documentation.

CP

Expenses Administrator

CPM

Administered expense processing, ensuring accuracy and compliance with company policies.

Education

Degrees, certifications, and relevant coursework

University of Sheffield logoUS

University of Sheffield

Bachelor of Arts, Applied Social Science

Grade: 2:1

Bachelor of Arts in Applied Social Science with a 2:1 classification.

Tech stack

Software and tools used professionally

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