Kev Alexander

Lead/Senior Business Analyst and ScrumMaster supporting medium and large organisations across agile, waterfall, and hybrid transformation programs. Elicit and manage business epics, features, user stories (with acceptance criteria), non-functional requirements, traceability, business cases, and BPMN/UML process models.

Supported delivery for the Exports Certificate Service (ECS) to produce electronic certificates (eCerts) for exports of commodities from Australia. Performed functional decomposition and field/data mapping migrating from legacy systems to a new custom-built export certificates website, including configuration of eCerts templates.

Delivered enhancements for PRISMS, Tuition Protection Service (TPS), and Levies Tuition Protection Service (LTPS) websites for international and domestic students, course providers, and agents. Reviewed critical/high cybersecurity vulnerabilities for supported systems and acted as ScrumMaster for the International Sustainment Delivery Team.

Delivered the Customer Management Platform Implementation (CMPI) including Dynamics 365 Customer Portal and integrations with Microsoft Azure, ArcGIS, Gentrack Velocity, Oracle Work and Asset Management, and Power BI. Also supported the Before You Dig Australia (BYDA) digital product and acted as ScrumMaster for the BYDA Scrum team.

Supported delivery of Adobe Experience Manager (AEM) 6.5 for the Office of National Intelligence (ONI). Acted as Agile Coach and defined cybersecurity business processes aligned to ACSC Essential Eight maturity level 3 (including SIEM, SOAR, MTTD, and MTTR).

Supported Coles Liquor iOS/Android app delivery for Liquorland, First Choice, and Vintage Cellars brands with integrations across Microsoft Azure, AEM 6.4, Google Tag Management and Analytics, and Magento. Acted as Agile Coach for the Scrum team.

Supported delivery for Flight Products in the STAR and BTS squads, including enhancements to the Jetstar Sitecore website across desktop, mobile, and tablet experiences. Covered bundles, insurance, fare credits, and seats.

Supported the Frictionless Transactions (FT) squad to enhance the My 7-Eleven iOS/Android apps for Pay and Go (P&G) and Pay at Pump (P@P). Coordinated integrations using Microsoft Azure (biometrics, cybersecurity, application monitoring) and Adobe/AEM and eCommerce platforms including Magento and SAP ECC6.

Supported the Retail Customer Transformation Program replacing legacy CRM and billing systems with new digital channels for a customer-facing website and iOS/Android mobile applications. Contributed to requirements and delivery for the greenfield replacement approach.

Supported the Go to Market (GTM) Digital Program to build an omni-channel capability and implement Track & Trace (TT) and Rewards & Loyalty (RL). Worked with COTS digital products integrated with SAP ECC6 for distribution centres, trade stores, and customer transactions.

Supported the AEM 6.3 to 6.5 upgrade program for RACV, including upgrading the main website and microsites to Adobe Experience Manager (AEM) 6.5.

Supported the Strategic Sales Redesign program within AGL’s Customer Experience Transformation, delivering a greenfields implementation of AEM and digital marketing platforms for retail sales experiences. Included integration with Tealium and Magento, and interfaces to SAP ISU.

Supported connected vehicle services (19DCM) and IoT program delivery, including incentives automation, SAP vehicle master data remediation, and a mobile event application. Acted as ScrumMaster for the 19DCM program and collaborated to ensure compliance with ACSC Essential Eight maturity level 1 for government and fleet vehicles.

Supported the Energy Trading & Risk Management (ETRM) program of work, including an Electricity and Green (E&G) Information Management (IM) child project. Contributed to business analysis across energy trading and risk management activities.

Supported store delivery and a cosmetics proof of concept, including assessment of printing vendors for the Electronic Forms & Workflow (EF&WF) component within an MFD RFP. Conducted store visits, performed impact analysis for Myer One Card business processes, and worked with Salesforce and SAP ERP; acted as ScrumMaster for the Cosmetics POC Digital Dashboards project.

Delivered business analysis across ETRM-related programs including Oil Trading & Risk Systems (OTRS), Electricity Bidding System Replacement (BSR), Electricity and Green (ETRM) and Gas Trading/Nominations systemisation, plus a proof of concept. Acted as ScrumMaster for the OTRS project.

Completed Microsoft Azure Fundamentals certification in Jul 2023.

Certified as an AWS Certified Cloud Practitioner with validity from Nov 2023 to Nov 2026.

Completed Microsoft Dynamics 365 Fundamentals (CRM) certification in Jul 2023.

Certified as CompTIA Security+ CE with validity from Sep 2023 to Sep 2026.

Earned a Salesforce Certified Associate credential (dated Aug 2023).

Certified as an IIBA Certified ScrumMaster® (CSM) with validity from May 2015 to Aug 2026.

Earned ITIL® Foundation certification in May 2015 via AXELOS Global Best Practice.

Earned the COBIT® 5 Foundation certification in May 2015 via ISACA.

Earned a Six Sigma (6σ) Green Belt certification in Jun 2015 via Aveta Business Institute.

Earned PRINCE2® Foundation certification in May 2015 via APMG-International.

Certified as a Certified Business Analysis Professional (CBAP®) with validity from Dec 2014 to Dec 2026.

Completed a Master of Systems Development via Charles Sturt University (distance education) in 2008.

Completed a Graduate Certificate of Computing via Monash University (distance education, Gippsland) in 2002.

Completed an Associate Diploma of Business (Accounting) in 2000 via Barton TAFE / Holmesglen TAFE.