Open to opportunities

Sara El-Hawary

@sarael-hawary

Senior Selection Associate at Amazon expanding MENA product selection and improving catalog accuracy through audits and quality controls.

Egypt

Message

At Amazon, I work on product listings and selection uploads across MENA, coordinating with vendors and vendor managers to keep catalog data flowing. I also help identify and correct catalog errors and investigate catalog-related complaints.

I train and mentor junior associates, audit their work, and report quality metrics. I’ve also developed training materials for new hires and contributed to root cause analysis in escalation management.

Experience

Work history, roles, and key accomplishments

Current

Senior Catalog Specialist

Current

Amazon

Apr 2021 - Present (5 years 6 months)

Managed product listings and audits for selection uploads across multiple categories in the MENA region. Coordinated with vendors and vendor managers to ensure smooth data flow and achieved catalog audit targets.

Catalog Management Vendor Management Data Analysis Audit Training Mentorship Root Cause Analysis SQL Ecommerce Microsoft Office

Catalog Specialist

Souq.com

Jul 2018 - Apr 2021 (2 years 9 months)

Collaborated with cross-functional teams to ensure accurate product information and streamlined catalog management processes. Created and enhanced item catalogs on the Souq.com website following predefined guidelines.

Catalog Management Cross Functional Collaboration Process Improvement English Arabic

Junior Catalog Specialist - Managing A+

Amazon

Jul 2018 - Apr 2021 (2 years 9 months)

Created A+ content (Enhanced Marketing Content and Enhanced Brand Content) for Selling Partners, and reviewed content submitted through Vendor/Seller Central across UAE, Saudi Arabia, and Egypt marketplaces.

A+ Content EBC EMC Catalog Management Content Review Cross Functional Collaboration English Arabic

HR Recruiter

Etisal International Company

Sep 2017 - Sep 2018 (1 year)

Supported onboarding initiatives and verified applicant references and employment details. Screened resumes, interviewed candidates, and collaborated with managers to identify hiring needs.

Recruitment Interviewing Candidate Screening Onboarding Job Descriptions Sourcing

Marketing Specialist

Byotat Real Estate Company

Feb 2018 - Jul 2018 (5 months)

Analyzed market trends and consumer behavior to inform data-driven marketing decisions. Conducted competitor analysis and delivered market research reports to guide executive decision-making.

Market Research Competitive Analysis Data Analysis Social Media Marketing Sales Coordination

Customer Service Representative Internship

Banque Misr

Jul 2015 - Aug 2015 (1 month)

Resolved customer complaints with empathy and managed high-stress situations professionally. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Complaint Resolution Communication Skills Problem Solving

System Administrator Internship

HSBC Bank

Jul 2014 - Aug 2014 (1 month)

Reduced downtime by proactively identifying and resolving potential issues through system monitoring. Installed security and functionality patches and created documentation for system configurations.

System Administration Troubleshooting Documentation Security Patching IT Support