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Mostafa Boshry

@mostafaboshry

Category Manager at DARI who improved portfolio Success Rate from 71.86% to 83.95% and built an RFM-based campaign workflow.

Egypt

Message

At DARI, I managed seven service categories and improved portfolio Success Rate from 71.86% to 83.95%. I also built an RFM-based customer segmentation and campaign workflow using Power Query, Power BI, DAX, and ManyChat.

At JOI GIFTS, I developed a differentiated pricing model for approximately 10,000 flower SKUs and helped deliver 15% revenue growth. Earlier, at FLEXTOCK, I led category activities across four categories, achieved 47% revenue growth in September through a seasonal product initiative, and built a consignment inventory portfolio valued at approximately EGP 1.2 million.

Experience

Work history, roles, and key accomplishments

Category Manager

DARI

Feb 2025 - Sep 2026 (1 year 7 months)

Managed seven service categories and led three operations team members, improving portfolio Success Rate from 71.86% to 83.95% and average order value from SAR 186.19 to SAR 283.48. Built RFM-based customer segmentation and campaign workflows using Power BI, DAX, and ManyChat, and investigated financial leakage.

Category Management Pricing Supplier Negotiation Power BI DAX Power Query ManyChat Customer Segmentation Campaign Management Financial Analysis

Category Manager

JOI GIFTS

Nov 2023 - Jan 2025 (1 year 2 months)

Managed a broad gifting portfolio with category budget and P&L responsibility, delivering 15% revenue growth and 13% order growth. Developed a pricing model for 10,000 flower SKUs, recovered SAR 3.2 million from suppliers, and reduced component waste by 40%.

Category Management P&L management Pricing Strategy Supplier Management Procurement Inventory Management Team Leadership

Category Lead

FLEXTOCK

Aug 2022 - Nov 2023 (1 year 3 months)

Led category activities across Fashion, Electronics, Consumables, and Sports, achieving 47% revenue growth in September through seasonal product initiatives. Built a consignment inventory portfolio valued at EGP 1.2 million and reduced dead stock by 23%.

Category Management P&L management Supplier Negotiation Inventory Management Forecasting Team Leadership

Learning & Development Specialist

Amazon

Nov 2021 - Mar 2022 (4 months)

Supported the Souq-to-Amazon transition across Egyptian operations, training 200+ employees and using MenaLearning platform. Compared performance before and after migration to identify knowledge gaps.

Training Performance Analysis MENA Learning Operational Readiness

Customer Service Representative

OSN

Mar 2021 - Jun 2021 (3 months)

Troubleshot technical issues related to the OSN customer portal and supported floor operations as a subject-matter expert. Conducted quality monitoring to support service standards.

Technical Troubleshooting Quality monitoring Customer Support

Customer Service Representative

Uber Eats

Jul 2019 - Nov 2019 (4 months)

Supported restaurant partners with late-order issues through restaurant-tablet workflows and helped floor supervisors manage queue hours. Ranked as a top performer throughout the employment period.

Customer Support Restaurant Partner Support Operational Support

General Supervisor

BENAA HOLDING

May 2018 - Jun 2019 (1 year 1 month)

Supervised construction-site activities and purchasing requirements, coordinating 18 employees and four subcontractor teams. Liaised with the main contractor and held stop-work authority when required.

Site Supervision Purchasing Team Coordination Contractor Management

Store Manager

ITTIHAD STATIONARY

Sep 2014 - Mar 2018 (3 years 6 months)

Managed the main store's day-to-day operations including purchasing, inventory, pricing, cash handling, and customer service. Supervised a team of two employees.

Store Operations Inventory Management Pricing Cash Handling Customer Service Team Supervision

Retail Salesperson

BEET EL MADAS

Jun 2009 - Aug 2014 (5 years 2 months)

Delivered retail sales and customer service for women's shoes and bags, handling stock replenishment, inventory organization, and cash handling. Supported store opening and closing procedures.

Retail Sales Customer Service Inventory Management Cash Handling Product Display