Looking for a job

Sara Cadavid

@saracadavid

International client and member relations professional specializing in customer success, account management, community engagement, and UHNW

Saudi Arabia

Message

What I'm looking for

I'm looking for remote roles in Customer Success, Account Management, Membership, Community, Client Relations, or Customer Experience where I can build strong relationships, drive engagement and retention, solve client needs, and deliver exceptional experiences within international, collaborative teams.

I’m an international client and member relations professional with experience managing high-value relationships across the Middle East, Europe, Latin America, and the United States.

Most recently, I managed a portfolio of senior executives, investors, business leaders, and corporate members at FII Institute, supporting the full member journey from onboarding and engagement to retention and renewal. I worked across CRM operations, member communications, international events, feedback, issue resolution, and cross-functional coordination.

Before moving into membership and client relations, I built my career in international luxury hospitality, developing a strong foundation in relationship management, customer experience, service excellence, and team leadership.

I’m particularly interested in remote opportunities in Customer Success, Account Management, Member/Community Experience, Client Relations, Customer Experience, and Program Management, where I can combine relationship-building with strong operational execution.

Based in Saudi Arabia and experienced working across cultures and international markets, I’m fluent in English and Spanish and comfortable collaborating with distributed teams.

Experience

Work history, roles, and key accomplishments

Membership Manager

FII Institute

Apr 2025 - May 2026 (1 year 1 month)

Managed relationships across an international portfolio of senior executives, investors, business leaders and corporate members, supporting the full lifecycle from onboarding and ongoing engagement through retention and renewal. Served as a key relationship contact, understanding member priorities, providing personalized support and connecting members with relevant programs, events, people and opp

Membership Management Relationship Management Member Engagement Retention Renewals CRM Support Hub Stakeholder Management Event Coordination Survey Analysis

Membership Experience Manager

Mandarin Oriental Jumeira, Dubai

Jul 2022 - Dec 2023 (1 year 5 months)

Managed private-member relationships, engagement and retention through personalized communications, high-touch support and social, sports and family programming. Captured member preferences and feedback and coordinated across teams to resolve needs, improve experiences and strengthen loyalty.

Membership Management Member Engagement Retention Customer Experience

Director of Club Memberships - Royal Beach Club

The Ritz-Carlton, Bahrain

Dec 2014 - Nov 2018 (3 years 11 months)

Led membership operations and a 45-person team, overseeing member relationships, renewals, engagement initiatives, service delivery and complex issue resolution. Built long-term relationships with members and corporate clients while coordinating member events, retreats and family programs.

Membership Operations Team Leadership Member Engagement Renewals Event Coordination Service Delivery Issue Resolution