Open to opportunities

San User

@sanuser1

Message

I support users and troubleshoot technical issues using Linux, Python, networking, and accurate documentation.

United States

Message

What I'm looking for

I'm looking for an entry-level IT support role where I can troubleshoot user issues, maintain accurate records, apply Linux, Python, and networking skills, and continue growing through cybersecurity studies.

I'm preparing for entry-level IT support work through Cybersecurity Analytics and Operations studies at Penn State Harrisburg University, alongside hands-on learning in Linux, Python, basic networking, and Wireshark.

At Homecare Agency, I reviewed, organized, entered, and updated client records while coordinating with staff to verify information and improve accuracy. I supported daily office operations in a fast-paced environment while protecting sensitive information.

At Creative Home Care LLC, I document daily observations accurately, respond quickly to urgent situations, and communicate clearly with supervisors and healthcare staff to resolve client needs.

I bring strong technical documentation, troubleshooting, confidentiality, communication, and data accuracy to reliable user support and record maintenance.

Experience

Work history, roles, and key accomplishments

Current

Direct Care Worker

Current

Creative Home Care LLC

Jan 2024 - Present (2 years 7 months)

Monitored client conditions and documented daily observations with accuracy and consistency. Protected confidential information and responded to urgent situations following safety procedures.

Documentation Confidentiality

Office Assistant / Data Entry Clerk

Homecare Agency

Jan 2023 - Jan 2024 (1 year)

Reviewed and organized records to keep client information accurate and up to date. Entered and updated data in company systems with strong attention to detail and maintained confidentiality.

Data Entry Documentation Confidentiality Attention To Detail Office Operations