Sanura Hussein Mohammed

I bring forth significant experience as a Senior Quality Analyst and a strong background in quality assurance, coaching, and process optimization, I am confident in my ability to make a valuable contribution to your team.

In my previous role, I performed daily quality audits, pinpointed areas for improvement, and provided constructive feedback to agents, leading to enhanced task quality and accuracy. I was responsible for mentoring agents, organizing external calibration meetings, and executing root-cause analyses to implement targeted action plans. These responsibilities have refined my attention to detail, communication skills, and adaptability to new instructions and guidelines.

Furthermore, my certifications in quality standards and copywriting provide me with a comprehensive skill set that blends technical and quality expertise. I am proactive, solution-focused, and internally resourceful.