Open to opportunities

Sriram Bhamidipati

@srirambhamidipati

Senior consultant and technical advisor specializing in customer success/advanced technical support high-severity issue resolution.

India

Message

What I'm looking for

I’m looking for a role where I can lead security policy implementation (Azure AD/OPA), resolve high-severity integration issues, and translate customer feedback into measurable product and operational improvements—working closely with engineering to drive innovation.

I’m a dynamic Consultant with 7+ years of experience delivering innovative technical solutions while keeping clients focused on security and outcomes. My work centers on user-centric security policies, advanced troubleshooting, and data-driven improvements that streamline operations.

In my current role, I serve as a senior technical advisor emphasizing effective security policy implementation and adherence to technical specifications. I diagnose and resolve intricate firewall integration issues using Azure AD and Windows Defender, including managing complex, high-impact scenarios.

I also drive operational improvements by systematically gathering and analyzing customer feedback to inform product enhancements. I’ve instituted user-centric security policies using Open Policy Agent (OPA), ensuring compliance with customer authorization rules and strengthening trust with stakeholders.

Earlier, I managed high-severity (L3) incidents as an Advanced Technical Support Engineer, leading escalation support and minimizing downtime. I also built a data-driven approach using machine learning to categorize and streamline ticket resolutions, while previously serving as Head of IT and Technical Lead across networking and OSS integration.

Experience

Work history, roles, and key accomplishments

Current

Consultant

Current

Rockline Solutions

Sep 2019 - Present (6 years 7 months)

Served as a senior technical advisor for client projects, implementing security policies and ensuring alignment with technical specifications. Diagnosed complex firewall integration issues using Azure AD and Windows Defender, and implemented user-centric authorization controls with Open Policy Agent (OPA).

Azure Active Directory Open Policy Agent (OPA)Security Policies Root Cause Analysis Troubleshooting Customer Feedback Analysis Authorization

Advanced Technical Support Engineer

Juniper Networks India Pvt Ltd

Feb 2016 - Aug 2019 (3 years 6 months)

Acted as primary technical point of contact and escalation manager for a Tier-1 telecom provider’s Central Cloud Solution. Managed L3 high-severity incidents, and introduced machine-learning-based ticket categorization to streamline resolutions and reduce response times.

Incident Management Root Cause Analysis Ticket Categorization Machine Learning Customer Escalation engineering collaboration Quality Assurance

Head of IT

Genera Industries Ltd

Sep 2011 - Dec 2015 (4 years 3 months)

Oversaw IT operations and provided hands-on software support for retail systems across an expanding agri-retail business. Diagnosed and resolved field issues in remote locations to maintain business continuity for end-users.

IT Operations Management Retail Systems Support Troubleshooting Business Continuity Remote Support Customer Advocacy Quality Assurance

Staff Engineer

Juniper Networks India Pvt Ltd

Apr 2004 - Jul 2011 (7 years 3 months)

Directed development of E-Series router features including High Availability and Fast Reroute, based on enterprise customer requirements. Focused on engineering resilient systems to prevent customer outages and improve network reliability.

E Series Routers High Availability Fast Reroute Network Reliability Engineering Technical Leadership

Technical Lead, OSS Integration

Reliance Infocomm

Oct 2000 - Apr 2004 (3 years 6 months)

Led OSS system integration to align with internal business unit demands for efficient service delivery. Provided technical leadership to ensure delivery requirements were met through effective systems integration.

OSS System Integration Service Delivery Technical Leadership Troubleshooting Requirements Management Quality Assurance

Member of Technical Staff

Hughes Network Systems

Jul 1997 - Jun 2000 (2 years 11 months)

Developed service management systems for wireless local loop applications to improve service delivery efficiency. Enhanced SNMP-based remote management capabilities to improve customer diagnostics and reduce on-site visits.

Service Management Wireless Local Loop SNMP Troubleshooting Software Development Quality Assurance