Edwin Rivera

I’m a dedicated professional with 18+ years of experience in high-volume administrative and financial environments, built on strong call center experience and complex account management. I’m Bilingual in English and Spanish, and I bring service-oriented solutions to fast-paced, high-pressure situations.

In my roles at University of South Florida and as a Freelance Administrator, I managed high-volume transactions for 1,200+ partners, audited billing and GPS-linked service records, and expedited sponsor billing through detailed reporting and documentation for internal audit requirements. I also fielded urgent inquiries, documented service requests in company databases and Outlook, and coordinated across departments using Microsoft Teams to deliver rapid, accurate resolutions.