Sanu George John
@sanugeorgejohn
I improve lending operations, assess credit risk, and strengthen controls across business and consumer portfolios.
IndiaWhat I'm looking for
I've managed end-to-end lending operations at National Australia Bank's Innovation Centre India, supporting business and consumer lending portfolios with compliant, timely loan servicing.
I work closely with frontline bankers, credit teams, and stakeholders to assess credit and operational risk, improve lending decisions, and strengthen controls. Using LoanIQ, DigiDocs, Microsoft Excel, and SOP design, I've optimized high-volume workflows while consistently meeting SLA, TAT, and quality metrics.
Previously at ANZ, I reviewed credit applications, analyzed customer creditworthiness, and integrated risk mitigation into credit setup processes. I also led a Fee Recovery Risk Mitigation project that prevented approximately AUD $90,000 in revenue leakage.
Across more than 10 years in finance, I've driven process improvements, supported team performance through training and mentoring, and collaborated with IT and cross-functional teams on continuous enhancements.
Experience
Work history, roles, and key accomplishments
Managed end-to-end lending operations for business and consumer lending portfolios, ensuring compliance and timely loan servicing. Collaborated with stakeholders to assess credit and operational risk, designed SOPs, and served as SME.
Credit Assessment Officer
Aug 2019 - Sep 2022 (3 years 1 month)
Reviewed and analyzed credit applications, assessing customer creditworthiness based on financial analysis, risk assessment, and regulatory compliance. Led a Fee Recovery Risk Mitigation project that prevented approximately AUD $90,000 in revenue leakage.
Orchestrated planning and process changes to optimize workflows and ensure seamless team integration. Supervised adherence to SLAs, TAT, and quality scores to drive performance excellence.
Education
Degrees, certifications, and relevant coursework
The ICFAI University, Sikkim
Master of Business Administration, Operations
2017 - 2021
Pursued an MBA in Operations through distance learning, focusing on management and operational strategies.
Kristu Jayanti College
Bachelor of Commerce, Finance
2011 - 2014
Completed a Bachelor of Commerce with a specialization in Finance, gaining foundational knowledge in financial principles.
St. John's High School
Indian School Certificate, Commerce
2009 - 2011
Completed ISC in Commerce, building a strong base in business and economics.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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