Santiago Arango
@santiagoarango
Call center agent focused on customer service and efficient scheduling support.
What I'm looking for
I’m a motivated, dependable call center agent who thrives on teamwork and organizational efficiency. I focus on delivering excellent service while staying quick, accurate, and reliable under day-to-day pressure.
I handle inbound and outbound calls to assist customers with inquiries and scheduling appointments. I’m confident using call-handling fundamentals like active listening, customer-focused communication, and appointment coordination to keep processes running smoothly.
Alongside call center work, I’ve supported retail operations as a stock room associate and sales/stock associate. I organize merchandise, manage inventory handling, input information through data entry, and help with shipment organization to keep stores stocked and ready.
I’m currently seeking a part-time position with flexible availability, including mornings, afternoons, evenings, and weekends. I can adjust on short notice to meet scheduling needs and support smooth operations.
Experience
Work history, roles, and key accomplishments
Call Center Agent
MCI
Sep 2025 - Present (9 months)
Handled inbound and outbound calls to assist customers with inquiries and appointment scheduling, ensuring clear communication and responsive service. Worked to support smooth day-to-day call center operations.
Stock Room Associate
JCPenney
Sep 2024 - Nov 2024 (2 months)
Organized merchandise in the stockroom and supported inventory management and stock handling. Managed inventory organization and helped maintain orderly operations.
Sales and Stock Associate
Foot Locker
Aug 2024 - Nov 2024 (3 months)
Provided customer service and assisted with footwear sales while supporting stockroom organization. Opened shipments and helped keep the stockroom running efficiently.
Education
Degrees, certifications, and relevant coursework
KingSky Flight Academy
Student Pilot, Flight Training
2026 -
Currently enrolled at KingSky Flight Academy as a student pilot, starting in 2026.
Pedro Justo Berrio Academy
2011 - 2023
Attended Pedro Justo Berrio Academy from 2011 to 2023.
Availability
Location
Authorized to work in
Job categories
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