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Krishna Kumari

@krishnakumari2

Banking operations professional at INDUSIND BANK LTD. who resolved complex customer complaints and improved engagement and retention.

India

Message

What I'm looking for

I'm looking for a role in banking operations, relationship management, or branch banking.

At INDUSIND BANK LTD., I supported branch operations and compliance with banking procedures. I implemented structured interaction strategies to improve customer engagement and retention.

I resolved complex customer complaints and coordinated with internal teams to deliver banking products and services accurately and on time.

At AXIS BANK LTD, I managed customer accounts, handled cash transactions and cheque processing, and supported customers with savings and investment-related products.

Experience

Work history, roles, and key accomplishments

Banking Operations / Deputy Manager

IndusInd Bank Ltd.

Mar 2023 - Mar 2026 (3 years)

Improved customer engagement and retention by implementing structured interaction strategies. Resolved complex customer complaints efficiently and coordinated with internal teams to ensure timely delivery of banking products and services.

Retail Banking Operations Customer Relationship Management Complaint Resolution Cross functional Coordination Process Improvement Excel Microsoft Word

Assistant Manager

Axis Bank Ltd.

Jun 2020 - Mar 2023 (2 years 9 months)

Managed customer accounts and provided guidance on savings and investment products. Handled daily cash transactions including deposits, withdrawals, and cheque processing with high accuracy.

Customer Relationship Management Cash Handling Cheque Processing Customer Service Documentation Excel Microsoft Word