Santhi Arul
@santhiarul
Customer support professional at Myron Business Gifts who managed 2,200 business accounts and earned multiple sales awards.
CanadaWhat I'm looking for
At Myron Business Gifts, I managed a portfolio of 2,200 business accounts through B2B phone outreach and customer service. I retained customers by responding to their needs and recommending suitable marketing products.
I generated sales from existing and lapsed customers and opened new accounts through referrals. I also processed orders, updated customer records, and received outstanding sales achievement awards and a new product introduction cash award.
At Global Payments, I acquired merchant accounts, recommended solutions, and coordinated order processing with other departments. I'm seeking a remote customer support or administrative role.
Experience
Work history, roles, and key accomplishments
Catering Business Owner
Home-based Catering
Jun 2018 - Apr 2019 (10 months)
Took food orders from customers and prepared and supplied them on a small scale from a home-based business.
Made 150 outbound calls per day to acquire new merchant accounts and understand their needs. Recommended suitable solutions, processed orders, coordinated with other departments, and generated referrals from existing merchants.
Telemarketing Sales Representative
Myron Business Gifts
Apr 2008 - May 2017 (9 years 1 month)
Managed a portfolio of 2,200 business accounts through B2B phone outreach and customer service, working remotely from home from 2019 to 2024. Retained existing customers, generated sales from existing and lapsed customers, and opened new accounts through referrals.
Back Office
The People Bank (CIBC)
Jan 2006 - Dec 2007 (1 year 11 months)
Performed back office duties for The People Bank (CIBC) from 2006 to 2007.
Back Office
M.V. Diabetic Research Center
Jan 1991 - Dec 1995 (4 years 11 months)
Performed back office duties at M.V. Diabetic Research Center from 1991 to 1995.
Back Office
Rex Trading Company
Jan 1991 - Dec 1995 (4 years 11 months)
Performed back office duties at Rex Trading Company from 1991 to 1995.
Education
Degrees, certifications, and relevant coursework
Madurai Kamaraj University
Bachelor of Arts, Economics
Bachelor of Arts in Economics from Madurai Kamaraj University, India.
Pitman Institute of Commerce
Diploma in Typing (Higher Level), Typing
Diploma in Typing (Higher Level) from Pitman Institute of Commerce, India.
Pitman Institute of Commerce
Diploma in Shorthand (Lower Level), Shorthand
Diploma in Shorthand (Lower Level) from Pitman Institute of Commerce, India.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
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