Santharubbeni VasudevanSV
Open to opportunities

Santharubbeni Vasudevan

@santharubbenivasudev

Experienced customer care professional with a focus on team leadership.

Malaysia

What I'm looking for

I am looking for a leadership role that values team collaboration and customer satisfaction.

I am an industrious and personable Customer Service Professional with over six years of experience in the F&B, hospitality, and call center industries. My expertise lies in enhancing customer satisfaction, managing teams, and improving operational efficiency. I have a proven ability to lead engagement initiatives, drive digital solutions, and implement customer retention strategies.

Currently, I serve as a Customer Care Professional at American Express, where I lead the Payung Academy, fostering teamwork and collaboration while organizing engagement activities. My role involves quality monitoring, operational management, and escalation handling, ensuring that customer concerns are resolved effectively. I am passionate about leveraging my skills in customer relations, time management, and team leadership to excel in a leadership position within the hospitality or customer service sectors.

Experience

Work history, roles, and key accomplishments

AE
Current

Customer Care Professional

American Express

Sep 2022 - Present (2 years 9 months)

Currently leading a team at American Express, focusing on customer satisfaction and operational efficiency. Responsibilities include team development, quality monitoring, and managing escalations. Initiated process improvements to enhance digital customer support.

B(

Content Moderator

ByteDance Malaysia (TikTok)

Jun 2021 - Jul 2022 (1 year 1 month)

Ensured compliance with content guidelines at TikTok, focusing on risk management and cultural sensitivity. Conducted quality audits and provided feedback to enhance user engagement.

Education

Degrees, certifications, and relevant coursework

BERJAYA University logoBU

BERJAYA University

Bachelor of Culinary Arts, Culinary Arts

2015 - 2018

Completed a Bachelor of Culinary Arts, focusing on advanced culinary techniques, menu planning, and food safety standards. Developed skills in both practical cooking and theoretical knowledge of the culinary industry.

Legend International College of Hospitality and Tourism logoLT

Legend International College of Hospitality and Tourism

Diploma in Culinary Arts, Culinary Arts

2013 - 2015

Earned a Diploma in Culinary Arts, gaining foundational skills in cooking, baking, and food presentation. Engaged in hands-on training and participated in various culinary competitions.

Tech stack

Software and tools used professionally

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Santharubbeni Vasudevan - Customer Care Professional - American Express | Himalayas