Santharubbeni Vasudevan
@santharubbenivasudev
Experienced customer care professional with a focus on team leadership.
What I'm looking for
I am an industrious and personable Customer Service Professional with over six years of experience in the F&B, hospitality, and call center industries. My expertise lies in enhancing customer satisfaction, managing teams, and improving operational efficiency. I have a proven ability to lead engagement initiatives, drive digital solutions, and implement customer retention strategies.
Currently, I serve as a Customer Care Professional at American Express, where I lead the Payung Academy, fostering teamwork and collaboration while organizing engagement activities. My role involves quality monitoring, operational management, and escalation handling, ensuring that customer concerns are resolved effectively. I am passionate about leveraging my skills in customer relations, time management, and team leadership to excel in a leadership position within the hospitality or customer service sectors.
Experience
Work history, roles, and key accomplishments
Customer Care Professional
American Express
Sep 2022 - Present (2 years 9 months)
Currently leading a team at American Express, focusing on customer satisfaction and operational efficiency. Responsibilities include team development, quality monitoring, and managing escalations. Initiated process improvements to enhance digital customer support.
Content Moderator
ByteDance Malaysia (TikTok)
Jun 2021 - Jul 2022 (1 year 1 month)
Ensured compliance with content guidelines at TikTok, focusing on risk management and cultural sensitivity. Conducted quality audits and provided feedback to enhance user engagement.
Customer Care Professional
American Express
Sep 2019 - Apr 2021 (1 year 7 months)
Provided exceptional customer service and support at American Express, focusing on performance enhancement and employee engagement. Developed training plans and collaborated with technical teams to resolve system issues.
Restaurant Supervisor
FOOK Restaurant
Apr 2016 - May 2017 (1 year 1 month)
Supervised restaurant operations, ensuring high-quality dining experiences. Managed events, trained staff, and maintained food safety compliance.
Kitchen Supervisor
Morganfields Restaurant
Sep 2015 - Mar 2016 (6 months)
Managed kitchen operations, including staff training and inventory control. Collaborated on menu development and ensured compliance with food safety standards.
Education
Degrees, certifications, and relevant coursework
BERJAYA University
Bachelor of Culinary Arts, Culinary Arts
2015 - 2018
Completed a Bachelor of Culinary Arts, focusing on advanced culinary techniques, menu planning, and food safety standards. Developed skills in both practical cooking and theoretical knowledge of the culinary industry.
Legend International College of Hospitality and Tourism
Diploma in Culinary Arts, Culinary Arts
2013 - 2015
Earned a Diploma in Culinary Arts, gaining foundational skills in cooking, baking, and food presentation. Engaged in hands-on training and participated in various culinary competitions.
Availability
Location
Authorized to work in
Job categories
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