At Tata Teleservices, I prepare MIS reports and update performance dashboards to track channel partner KPIs and internal employee performance. I coordinate operational requests for 200+ channel partners, including billing, service, and login issues.
I track open issues, follow up with relevant teams, and maintain accurate operational data and documentation. My work supports timely service delivery and adherence to reporting and process requirements.
At Bharti Airtel, I coordinated RM support and service requests across Sales, Operations, and Technical teams. I tracked customer and internal requests through closure using SFDC and ITSME, and contributed to query-routing changes that reduced average turnaround time by approximately 20%.
At Metric Consultancy, I guided clients through education service processes and application documentation, maintained CRM records, and prepared operational records and MIS reports. I hold an M.Com and B.Com, and have certifications in Advanced Excel and Tally ERP 9.
