Sanika Gaikwad
@sanikagaikwad
I build customer relationships across sales, onboarding, and support.
IndiaWhat I'm looking for
I've supported customers across real estate, automobile sales, and digital marketing platforms, helping them make informed decisions and complete their journeys smoothly.
At Adbanao - Upscale Pvt. Ltd., I managed customer onboarding, delivered product demonstrations, and helped users use the platform for social media branding and marketing.
I resolved customer queries, complaints, and technical issues through phone, email, and WhatsApp, while sharing customer feedback with sales and technical teams for timely resolution and product improvement.
Previously, I generated and followed up on sales leads at Shree Vinayak Developers and Shelar Automobiles, explained pricing, finance, insurance, and payment options, and coordinated documentation, bookings, and vehicle deliveries.
Experience
Work history, roles, and key accomplishments
Customer Success Executive
Adbanao - Upscale Pvt. Ltd
Oct 2025 - May 2026 (7 months)
Managed customer onboarding and provided product demonstrations, assisted customers in using the Adbanao platform for social media branding and marketing, and resolved queries and technical issues via phone, email, and WhatsApp. Maintained customer relationships and coordinated with sales and technical teams.
Sales Executive
Shelar Automobiles
Aug 2024 - Jul 2025 (11 months)
Sold motorcycles and assisted customers throughout the purchase process, explaining product features, pricing, finance, and insurance options. Handled customer inquiries, followed up on leads, and coordinated vehicle delivery and sales documentation.
Tele Sales Executive
Shree Vinayak Developers
Jul 2023 - Jun 2024 (11 months)
Assisted clients with property inquiries and site visits, explained project details, pricing, and payment plans, and generated and followed up on sales leads. Maintained customer relationships and coordinated documentation and booking processes.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule University
BCom, Commerce
Grade: 65.60%
Completed BCom from Savitribai Phule University in 2023 with 65.60%.
Maharashtra State Board
HSC, General
Grade: 60.00%
Completed HSC from Maharashtra State Board in 2020 with 60.00%.
Maharashtra State Board
SSC, General
Grade: 75.40%
Completed SSC from Maharashtra State Board in 2018 with 75.40%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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