Sanielyn Gayrama

Built five collections and 21 product listings with multi-variant products, SKUs, pricing, images, and CSV imports. Diagnosed Shopify validation errors and practiced product-data cleanup and catalog updates.

Researched and evaluated 56 TikTok Shop creators using audience relevance, content fit, engagement, sales signals, and brand-safety checks. Supported outreach to 39 creators and maintained research notes, priority labels, and daily progress reporting.

Evaluated and tiered 539 TikTok creators and built a creator CRM with outreach templates. Consolidated campaign files into a master Google Sheets system and supported TikTok Shop Seller Centre workflows.

Practiced CRM management, Google Sheets tracking, outreach templates, follow-up workflows, calendar coordination, and SOP documentation.

Managed customer concerns involving orders, cancellations, refunds, billing adjustments, account access, device connectivity, and order management. Used CRM tools to document interactions and provided troubleshooting guidance.

Processed customer orders and sales data through a point-of-sale system, supported inventory tracking, and handled customer concerns professionally.

Pursued a Bachelor of Science in Agriculture with a major in Animal Science from 2019 to 2024.

Completed the Executive Virtual Assistant — One-on-One Coaching Program.

Completed the PH New Hire Onboarding for Brick & Mortar Frontline Game-Changers training.

Completed the Executive Assistant 101 training.