Eliel Laoang

Managed marketing operations, TikTok Shop growth, live commerce, influencer outreach, and B2B campaigns for SurviveX, a provider of emergency preparedness and first aid products.

TikTok Shop & Live Commerce
Shop Operations: Oversaw daily TikTok Shop operations, monitoring GMV, conversion rates, traffic, and sales performance to identify growth opportunities.
Host Management: Coordinated onboardin

Provide email and live chat support for customers of an international direct-to-consumer e-commerce brand, assisting with order management, shipping, payments, refunds, and post-purchase inquiries while delivering a positive customer experience.

Key Responsibilities
• Resolve customer inquiries through email and live chat.
• Manage orders, refunds, cancellations, and payment issues using Shopify.

Worked full-time as a TikTok affiliate, creating short-form video content to promote products through TikTok Shop. Researched trending products, produced engaging videos, and optimized content to increase views, engagement, and affiliate sales.

Responsibilities:
• Created and published daily TikTok videos featuring affiliate products.
• Researched trending products and content ideas using TikTok

🧑‍💼Community Customer Support and Engagement:

👉Led a team of Virtual Assistants for administrative and customer support tasks.
👉Implemented ZENDESK for streamlined email support.
👉Established ZENDESK integration for Twitter automation.
👉Configured ZENDESK to funnel Twitter Automation using Zapier integration.
👉Enhanced Twitter engagement using Zendesk and TweetDeck.

📂Back-Office Administration:

🤖Discord Moderation:

👉Warmly welcoming new members, fostering a friendly and inclusive community atmosphere.
👉Engaging the community through interactive games and activities, like Gartic and Rumble Royal, to promote camaraderie and fun.
👉Vigilantly identifying and addressing spammers and shillers to maintain a positive and respectful environment.
👉Providing clear and helpful information about the

🌏Cloud Service Support Responsibilities:

👉Promptly responding to customer inquiries regarding the company's cloud service, ensuring clarity and helpfulness in each interaction.
👉Providing multi-channel support through email, web chat, and phone (VoIP), offering versatile and accessible communication options for clients.
👉Delivering expert remote access support using AnyDesk, guiding customers thr

💼Project Administrative Assistant

Responsibilities:

👉Efficiently handling customer phone calls.
👉Promptly responding to support tickets via email.
👉Task creation in Asana for the development team.
👉Generating invoices using the CRM system.
👉Following up on outstanding invoices.
👉Processing payments over the phone.
👉Keeping clients informed about the status of their support requests.
👉Facilitatin

🛜Data Services Specialist Role Description:

🧑‍💼Primary Function: Gathering detailed information on multi-family properties, particularly apartment communities, through various methods.
🔍Information Sources:
Conducting telephone interviews to collect data.
Utilizing internet resources for research and data collection.
Exploring additional resources to gather comprehensive property information.
📂Da

🗓️Duration of Experience: 9 years in the Business Process Outsourcing (BPO) sector.

🧑‍💼Areas of Expertise:
Specializing in Customer Service, providing exceptional support and resolving queries efficiently.
Experienced in Technical Support, assisting with troubleshooting, issue resolution, and technical guidance.
Proficient in Sales, adept at understanding client needs and offering suitable soluti

👉Primary Services:
Providing high-quality PC rental services for personal and professional use.
Offering reliable and fast WiFi services to ensure seamless internet connectivity.
👉Customer Focus:
Catering to both individual and business clients with flexible rental options.
Ensuring customer satisfaction with top-notch technical support and service.
👉Additional Features:
Equipped with the latest P

Pursued a Bachelor of Science in Information Technology at AMA University from 2016 to 2017.