At Consumer Links SA, I managed team performance and provided guidance on customer service best practices as a Team Leader. I also assisted with team leadership duties, daily operations, and escalated issues as a Second-in-Charge Team Leader.
As a Customer Service Webchat Agent at Consumer Links SA, I handled customer inquiries and worked toward satisfaction and problem resolution. My experience also includes customer service, sales, and operations and administrative support at WNS Global Services, EC3, CCI Call Centres International, and TalkTalk.
