Saneika Stewart
@saneikastewart
Operations and customer success leader scaling teams, SOPs, and multi-site growth.
JamaicaWhat I'm looking for
I’m a results-driven Operations and Customer Success Manager with 10+ years of experience building high-performing teams, designing scalable systems, and leading multi-site operations across healthcare, pharmaceutical distribution, beauty retail, and e-commerce. I’m known for scaling organizations, improving operational efficiency, and delivering measurable results through remote team leadership and strong workflow design.
In recent roles, I directed operations and expansion across 17+ medical centres, led full client onboarding and customer success workflows, and implemented HIPAA-compliant data collection systems and time-tracking. I’ve also driven productivity improvements (40%+), reduced inefficiencies (30%), built compliance and logistics frameworks, and supported business continuity through COVID-19—while staying immediately available for remote engagements.
Experience
Work history, roles, and key accomplishments
Interior Design & Property Consultant
Bridge Interior Design
Jan 2013 - Present (13 years 6 months)
Managed interior design, procurement, and buildout of 17+ commercial properties, including medical offices and resort clinics. Coordinated contractors, vendors, and suppliers across simultaneous projects to deliver turnkey operational environments.
Chief Operating Officer
Zimmer & Company Ltd
Jan 2020 - Apr 2026 (6 years 3 months)
Provided operational leadership across sales and execution teams, supporting company growth from 1 client to 1,000+ B2B partners across the Caribbean. Improved productivity and reduced operational inefficiencies, managed hybrid/remote teams, and led compliance, inventory, and logistics frameworks.
Consulting Operations Manager
Oneness Health Centre Ltd
Jan 2021 - Jan 2026 (5 years)
Directed operations and expansion across 17+ medical centres and hotel resort clinics, developing systems, policies, and procedures to improve service quality. Managed client onboarding/customer success workflows, recruitment and HR documentation, and implemented HIPAA-compliant data collection, telemedicine workflows, and time-tracking.
Vice President of Operations
Zimmer & Company Ltd
Jan 2019 - Jan 2020 (1 year)
Led recruitment, onboarding, and employee engagement programs to improve retention and organizational culture. Managed a team of business development and medical representatives, negotiated pharmaceutical partnerships, and reduced operational risk through updated training documentation and SOPs.
Operations & Sales Development Manager
Tesori Ltd
Feb 2013 - Jun 2018 (5 years 4 months)
Secured a strategic retail partnership with Sandals Resorts International and expanded distribution across multiple Caribbean markets. Developed sales tracking and inventory systems, created sales training manuals for field teams, and coordinated international trade shows and expos.
Education
Degrees, certifications, and relevant coursework
University of the West Indies (Western Jamaica Campus)
Management Information Systems
Completed coursework in Management Information Systems at the University of the West Indies—Western Jamaica Campus.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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