Open to opportunities

Sandy Ung

@sandyung

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Experienced support coordinator passionate about health equity and education.

United States

Message

What I'm looking for

I am looking for a role that allows me to promote health equity and education while providing exceptional patient care.

I am an experienced support coordinator with a strong background in the hospital and healthcare industry. My journey has been marked by a commitment to health equity and health education, which drives my passion for providing exceptional service to patients and clients. I pride myself on being adaptable and personable, ensuring that I meet the diverse needs of those I serve.

Throughout my career, I have held various roles that have honed my skills in patient registration, client services, and administrative support. From my time as a Patient Registrar in the Swedish Emergency Department to my role as a Client Services Coordinator at Banfield Pet Hospital, I have consistently demonstrated my ability to manage sensitive situations with professionalism and care. My experiences have equipped me with the tools to navigate complex healthcare environments while maintaining a focus on quality service and patient satisfaction.

As I continue my education in Education Technology and Instructional Design, I am eager to leverage my skills and knowledge to contribute to organizations that prioritize health equity and education. I believe that every individual deserves access to quality healthcare and information, and I am dedicated to making a positive impact in this field.

Experience

Work history, roles, and key accomplishments

Barista

Starbucks

Oct 2024 - Present (9 months)

Make and serve coffee drinks, teas, and snacks following Starbucks' standards. Provide friendly customer service, take orders, and handle questions. Operate cash register, process payments, and manage cash accurately.

Customer Service Food Preparation Inventory Management Teamwork

Patient Registrar

Swedish Emergency Department

Apr 2024 - Present (1 year 3 months)

Greet and check-in patients needing emergency services accurately and efficiently. Complete bedside registration for patients by confirming and updating demographics and attaining missing information. Verify insurance and offer information about financial assistance.

Patient Registration Insurance Verification Customer Service

Patient Service Representative

Polyclinic

Apr 2023 - Present (2 years 3 months)

Schedule appointments and in-clinic procedures for multiple providers in the Urology department in-person or over the phone. Answer phone queue in a timely manner and reach out to patients with referrals placed to department through chart messages and calls. Enter outside referrals into EPIC and prepare physical copies of charts and notes for appointments.

Scheduling Epic Referrals Patient Charting Customer Service

Client Services Coordinator

Banfield Pet Hospital

Jul 2022 - Present (3 years)

Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, and scheduling future appointments.

Client Services Data Entry Financial Management Scheduling

Executive Assistant

Sea Mar Community Health Centers

Jan 2022 - Present (3 years 6 months)

Assist Chief Behavioral Health Officer in overseeing the operations of the department across ten counties, and multiple programs. Monitors check requests and payment for sub-contractors; keeps appropriate records. Coordinates and tracks renewal process for all behavioral health site licenses.

Administrative Support Project Coordination Record keeping Microsoft Office Suite

Cancer Conference and Support Coordinator

Swedish Cancer Institute

Jul 2020 - Present (5 years)

Support cancer conferences through management and preparation of agendas. Communicating with doctors and specialist for agenda management. Provide technical support as needed.

Technical Support Medical Terminology Communication

Patient Services Coordinator

The Lytle Center

Sep 2015 - Present (9 years 10 months)

Check in and schedule lactation appointments for new mothers and babies through EPIC. Follow all HIPAA and documentation protocols while maintaining an exemplary level of quality in calls. Rent out breast pumps and track breast pump inventory in Excel.

Patient Services Epic HIPAA)Inventory Management Customer Service

Education

Degrees, certifications, and relevant coursework

Western Governors University

M.Ed. Education Technology and Instructional Design, Education Technology and Instructional Design

Currently pursuing a Master of Education in Education Technology and Instructional Design. This program focuses on developing expertise in educational technology and instructional design principles.

Walden University

M.S. Health Education and Promotion, Health Education and Promotion

Completed a Master of Science in Health Education and Promotion. The curriculum covered various aspects of health education and strategies for promoting public health.