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@sandyung
Experienced support coordinator passionate about health equity and education.
I am an experienced support coordinator with a strong background in the hospital and healthcare industry. My journey has been marked by a commitment to health equity and health education, which drives my passion for providing exceptional service to patients and clients. I pride myself on being adaptable and personable, ensuring that I meet the diverse needs of those I serve.
Throughout my career, I have held various roles that have honed my skills in patient registration, client services, and administrative support. From my time as a Patient Registrar in the Swedish Emergency Department to my role as a Client Services Coordinator at Banfield Pet Hospital, I have consistently demonstrated my ability to manage sensitive situations with professionalism and care. My experiences have equipped me with the tools to navigate complex healthcare environments while maintaining a focus on quality service and patient satisfaction.
As I continue my education in Education Technology and Instructional Design, I am eager to leverage my skills and knowledge to contribute to organizations that prioritize health equity and education. I believe that every individual deserves access to quality healthcare and information, and I am dedicated to making a positive impact in this field.
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Work history, roles, and key accomplishments
Starbucks
Oct 2024 - Present (1 year 1 month)
Make and serve coffee drinks, teas, and snacks following Starbucks' standards. Provide friendly customer service, take orders, and handle questions. Operate cash register, process payments, and manage cash accurately.
Swedish Emergency Department
Apr 2024 - Present (1 year 7 months)
Greet and check-in patients needing emergency services accurately and efficiently. Complete bedside registration for patients by confirming and updating demographics and attaining missing information. Verify insurance and offer information about financial assistance.
Polyclinic
Apr 2023 - Present (2 years 7 months)
Schedule appointments and in-clinic procedures for multiple providers in the Urology department in-person or over the phone. Answer phone queue in a timely manner and reach out to patients with referrals placed to department through chart messages and calls. Enter outside referrals into EPIC and prepare physical copies of charts and notes for appointments.
Banfield Pet Hospital
Jul 2022 - Present (3 years 4 months)
Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, and scheduling future appointments.
Sea Mar Community Health Centers
Jan 2022 - Present (3 years 10 months)
Assist Chief Behavioral Health Officer in overseeing the operations of the department across ten counties, and multiple programs. Monitors check requests and payment for sub-contractors; keeps appropriate records. Coordinates and tracks renewal process for all behavioral health site licenses.
Swedish Cancer Institute
Jul 2020 - Present (5 years 4 months)
Support cancer conferences through management and preparation of agendas. Communicating with doctors and specialist for agenda management. Provide technical support as needed.
The Lytle Center
Sep 2015 - Present (10 years 2 months)
Check in and schedule lactation appointments for new mothers and babies through EPIC. Follow all HIPAA and documentation protocols while maintaining an exemplary level of quality in calls. Rent out breast pumps and track breast pump inventory in Excel.
Degrees, certifications, and relevant coursework
M.Ed. Education Technology and Instructional Design, Education Technology and Instructional Design
Currently pursuing a Master of Education in Education Technology and Instructional Design. This program focuses on developing expertise in educational technology and instructional design principles.
M.S. Health Education and Promotion, Health Education and Promotion
Completed a Master of Science in Health Education and Promotion. The curriculum covered various aspects of health education and strategies for promoting public health.
B.A. Public Health, Public Health
Earned a Bachelor of Arts in Public Health. This program provided a foundational understanding of public health principles and practices.
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