Jvstin Andrades
@jvstinandrades
Administrative and customer-service professional who streamlines operations, improves accuracy, and supports clients with care.
United StatesWhat I'm looking for
I bring hands-on experience running high-volume administrative operations with a sharp focus on accuracy, documentation, and follow-through. In prior roles, I managed large volumes of mail, packages, and confidential case materials while keeping records organized and audit-ready.
My work has included supporting sensitive client needs—maintaining databases with 99% accuracy, updating case status and procedures for asylum seekers, and translating Spanish to strengthen clear communication. I also handled case documentation for hearings, ensuring timely progress reporting and compliance.
I’m equally effective in fast-paced, customer-facing environments. I’ve delivered exceptional service to hundreds of guests, resolved frequent inquiries quickly, and improved satisfaction through better guidance, product knowledge, and attention to detail.
I’ve also led teams and managed operations end-to-end, directing a group of 10, improving delivery performance, and streamlining scanning and processing workflows. From preventative patrols to crisis response and inventory reliability, I consistently work to keep people safe and operations running smoothly.
Experience
Work history, roles, and key accomplishments
Administrative & Garden Helper
Urban Assembly School For Green Careers
Sep 2015 - Jun 2019 (3 years 9 months)
Streamlined responses to 50+ urgent requests weekly from September 2015 to June 2019, providing timely administrative support. Revitalized the school garden, engaged 50+ students, and increased annual harvest sales by 30% for local restaurants and community members.
Customer Service Representative
Governors Island Visitor Service
Drove merchandise sales by 20% and consistently exceeded quarterly goals through targeted customer engagement. Streamlined daily transactions for 50 clients, boosting satisfaction by 15%, and analyzed 150+ surveys to improve island services and increase client experiences by 25%.
Delivery Team Leader
Brimela Corporation
Led a team of 10 and increased quarterly goals by 20% through mentoring and strategic planning. Delivered 2,000+ packages monthly with a 98% on-time rate and improved evaluation/document scanning efficiency by 30%, reducing processing time by 2 days.
Crew Member (Cashier/POS)
Trader Joe's
Provided customer-first service to 500+ guests, achieving a 95% satisfaction rating while following company policy. Managed 1,000+ item inventory with 98% accuracy, improved merchandising and store presentation, and increased customer satisfaction by 15% while boosting sales by 15%.
Nurse's Aide
Isabella Geriatric Center
Coordinated bed changes and transported 30 patients daily to support efficient care delivery. Helped deliver 100+ meals daily, improving patient experience and satisfaction.
Cashier
Ample Hills Creamery
Improved customer experience by streamlining employee and customer area organization and increasing customer satisfaction by 20%. Resolved 100+ weekly customer inquiries with a 95% satisfaction rate and ensured 100% compliance and data integrity when reviewing census documents.
Administrative Assistant
Docgo
Managed 500+ weekly inbound/outbound mails and packages, maintaining organized, timely delivery. Maintained 99% accurate databases for 500+ client accounts, handled 150+ confidential case files with 100% accuracy, and supported 100+ asylum seekers with case status updates while ensuring legal compliance and secure facility access.
Education
Degrees, certifications, and relevant coursework
Urban Assembly School for Green Careers
High School Diploma, Green Careers
2015 - 2019
Activities and societies: Provided Spanish translation services for 50+ clients; supported streamlined case documentation for 50+ asylum hearings; handled 50+ urgent weekly requests.
Completed high school at Urban Assembly School for Green Careers (Sep 2015–Jun 2019), supporting clear communication and administrative case documentation including Spanish translation for asylum-related processes.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Jvstin?
You can contact Jvstin and 90k+ other talented remote workers on Himalayas.
Message JvstinFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
