Looking for a job

Sandra Mukwambo

@sandramukwambo

Message

Client success and operations at Seal Associates, where I built Zima Homes dashboards and grew customer reach by 28%.

Kenya

Message

What I'm looking for

I’m looking for a client success, account management or operations role with an international team.

At Seal Associates, I manage the client relationship for Zima Homes, a residential property development, from unit sales through conveyancing coordination and after-sales support. I built dashboards for unsold units, lead re-engagement and client payments, and paired them with clear pitch documents and proactive follow-up that grew customer reach by 28% within three months of launch.

At eMobilisBPO, I worked across a geographically distributed team, turning requirements into actionable briefs and handling sensitive information accurately. I’m now looking to bring my client success, account management or operations experience to an international team.

Experience

Work history, roles, and key accomplishments

Current

Client Success & Operations

Current

Seal Associates

Jan 2025 - Present (1 year 8 months)

Managed the client relationship end to end for Zima Homes, a residential property development, including unit sales, conveyancing coordination, and after-sales support. Built dashboards for unsold units, lead re-engagement, and client payments, and coordinated across sales, finance, legal, and site teams.

Customer Relationship Management Stakeholder Communication Project Coordination Asana Google Workspace Dashboarding Excel Property Operations

Communications & Data Associate

eMobilis BPO

Feb 2022 - Nov 2023 (1 year 9 months)

Worked across a geographically distributed team, translating requirements into clear, actionable briefs. Handled complex, sensitive information accurately, recognized for reliability and follow-through that kept delivery on schedule.

Communication Skills Data Handling Remote Collaboration Requirements Translation Reliability