Open to opportunities

Sandra Mendes

@sandramendes

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Corporate operations specialist driving efficiency and cross-functional coordination.

United Kingdom

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What I'm looking for

I am seeking an operations or facilities role where I can streamline processes, manage procurement and teams, and deliver measurable efficiency improvements within a collaborative, growth-oriented company.

I am a corporate operations specialist with an MBA (Distinction) and hands-on experience across hospitality, real estate, and facilities management. I focus on improving workflows, procurement accuracy, and multi-department coordination to deliver measurable efficiency gains.

At Melia I managed daily operations across three departments, provided EA support to engineering leadership, and led briefings to align priorities—contributing to 12% cost control improvements through accurate procurement and invoice processing.

Previously at Urbanest Plc and Atalian Servest I coordinated maintenance, compliance and contractor activity, improved task completion times and SLA adherence, and increased audit readiness and data accuracy through better CAFM/PPM use and record organisation.

I combine strong MS Office and CAFM/PPM skills with stakeholder communication, procurement and inventory management, and multilingual abilities to support operational continuity and scalable process improvements.

Experience

Work history, roles, and key accomplishments

Office Manager

Melia

Sep 2024 - Sep 2025 (1 year)

Managed daily operations across three departments, supported Engineering leadership and led briefings with GM/Hotel Manager to align priorities; drove procurement accuracy (99%) and initiatives that delivered 12% cost control improvements. Implemented CAFM/PPM-driven process improvements that improved workflow coordination and reduced issue turnaround times by up to 25%.

Operations Management Procurement Process Improvement Inventory Management MS Excel

Office Coordinator

Urbanest Plc

Apr 2021 - Sep 2024 (3 years 5 months)

Coordinated maintenance, compliance and resident workflows to improve task completion times by 18% and managed CRM/internal systems to reduce repeat queries by 12% through accurate logging and escalation. Coordinated contractors and teams to improve SLA adherence across core services.

Facilities Coordination CRM Management SLA Management & Compliance Data Reporting Stakeholder Management

Administrative Assistant

Atalian Servest

Aug 2018 - Mar 2020 (1 year 7 months)

Maintained operational documentation, scheduling and CAFM updates to improve data accuracy and audit readiness by 20%, reorganized records to reduce retrieval times, and coordinated daily work orders and contractor activity to speed task turnaround.

Administrative Support Scheduling Document Management Inventory Control MS Office

Education

Degrees, certifications, and relevant coursework

West London University

Master of Business Administration, Business Administration

2022 - 2024

Grade: Distinction

Completed MBA with Distinction focusing on Operations Management, Business Analytics, Financial Strategy, and Corporate Planning; delivered an operational improvement project to reduce constrictions and increase service performance.