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Sandra Aular

@sandraaular

Message

Customer service and operations support at Concentrix, coordinating onboarding, KPI tracking, and team schedules.

Colombia

Message

At Concentrix, I supported training and operations by coordinating onboarding, maintaining accurate training records, and tracking team performance through KPIs. I also coordinated schedules and coverage, and acted as backup Operations Supervisor when required.

At OneLink BPO, I delivered bilingual customer support and was selected to support onboarding and training for new hires. Earlier, I supervised operations as General Manager at Aqua Farm del Lago C.A. and conducted shrimp production quality control as a Biologist at Agromarina Costa Azul C.A.

Experience

Work history, roles, and key accomplishments

Representative Operations Support

Concentrix

Jan 2022 - Jan 2026 (4 years)

Supported training and operations teams by ensuring smooth onboarding and maintaining accurate documentation. Acted as backup Operations Supervisor, monitored KPIs, and coordinated schedules to meet operational goals.

Onboarding KPI Monitoring performance reporting Scheduling Documentation Data Entry Excel Microsoft Word PowerPoint Outlook Microsoft Teams Process Improvement Problem Solving Decision Support Time Management Attention To Detail

Bilingual Customer Service Advisor

OneLink BPO

Jan 2020 - Jan 2022 (2 years)

Delivered bilingual customer support while consistently meeting KPIs. Recognized as a high performer and selected to support onboarding and training for new hires.

Customer Service Bilingual Support KPI Monitoring Onboarding Training Support Coaching Nesting Support

Biologist

Agromarina Costa Azul C.A.

Jan 2017 - Jan 2018 (1 year)

Conducted quality control for White Shrimp production and water quality monitoring in hatchery environments. Oversaw laboratory testing and ensured compliance with production and environmental standards.

Quality Control Laboratory Testing Water Quality Monitoring Documentation Reporting Compliance

General Manager

Aqua Farm del Lago C.A.

Jan 2016 - Jan 2017 (1 year)

Supervised company operations across all departments to ensure process compliance and efficiency. Prepared monthly reports and developed strategic initiatives to increase production and profitability.

Operations Management Strategic Planning Reporting Process Compliance Efficiency Improvement