Open to opportunities

sandra amolo

@sandraamolo

Message

I improve patient and customer experiences through efficient service operations and support.

Kenya

Message

What I'm looking for

I'm looking for a client-focused role where I can support patients or customers, improve service operations, solve problems, and continue developing in a fast-paced environment.

At Podiatry Associates of Texas, I manage scheduling, insurance verification, prior authorizations, and patient communication while supporting podiatrists and patients in a HIPAA-compliant remote environment.

I've also supported high-volume customer service operations at Call Centre International for Shutterfly and Metro by T-Mobile. I resolve inquiries across calls, chats, and email, process payments, refunds, reorders, and plan upgrades, and focus on resolving issues at first contact.

My background includes sales support at Call Centre Universe, executive coordination at Cittificial Clothing, and counselling psychology internship experience at Jaramogi Oginga Odinga Teaching & Referral Hospital.

I'm motivated by continuous development, strong client relationships, practical problem-solving, and improving service processes that deliver high-impact results.

Experience

Work history, roles, and key accomplishments

Current

Medical Assistant

Current

Podiatry Associates of Texas

Jan 2025 - Present (1 year 9 months)

Managed appointment scheduling, insurance verification, prior authorizations, and patient communication. Engaged with patients via calls and chats, addressing inquiries and follow-up care.

Appointment Scheduling Insurance Verification Prior Authorizations Patient Communication HIPAA compliance Athena Cigna United Healthcare Customer Service Telehealth

Customer Service Representative

Call Centre International (CCI Kenya)

Jun 2022 - Dec 2024 (2 years 6 months)

Managed high-volume customer interactions for Shutterfly and Metro by T-Mobile via calls, chats, and emails. Processed reorders, refunds, store credits, gift cards, and applied discounts accurately and promptly.

Customer Service problem resolution Call Center Operations CRM Interpersonal Skills Payment Processing Troubleshooting

Customer Service Agent

Call Centre Universe (CCU)

Sep 2021 - May 2022 (8 months)

Handled inbound and outbound calls to promote products and services to international clients. Conducted needs assessments and closed sales effectively through rapport-building and product knowledge.

Customer Service Sales Needs Assessment Product Knowledge problem resolution

Personal Assistant to CEO

Cittificial Clothing

Sep 2019 - May 2021 (1 year 8 months)

Scheduled appointments, managed communications, and coordinated executive tasks for the CEO. Handled inquiries and follow-ups with clients and stakeholders.

Appointment Scheduling Administrative Support Time Management Meeting Coordination Strategic Planning

Counselling Psychologist (Intern)

Jaramogi Oginga Odinga Teaching & Referral Hospital

Apr 2019 - Aug 2019 (4 months)

Provided counseling services for patients with addiction, trauma, and mental health conditions. Assisted in mental health assessments and development of personalized treatment plans.

Counseling Mental Health Assessment Treatment Planning Therapy Patient Support