Open to opportunities

Sandra Ahaneku

@sandraahaneku

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Experienced virtual assistant with strong skills in customer relations.

Nigeria

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What I'm looking for

I seek a role that values collaboration, offers growth opportunities, and allows me to utilize my diverse skill set.

As a dedicated virtual assistant with over seven years of experience, I excel in providing administrative support and enhancing customer relations. My background in Applied Microbiology from Nnamdi Azikiwe University has equipped me with analytical skills that I apply in various roles, including data analysis and digital marketing.

In my recent position as an Administrative Executive at FG World Ventures, I managed company administration and customer relations while also overseeing social media management and content creation. My freelance work as a Data Analyst has further honed my skills in data wrangling and visualization, allowing me to tell compelling stories through data.

I am passionate about leveraging technology to improve processes and enhance customer satisfaction. My proficiency in tools like Microsoft Excel, Power BI, and various SaaS platforms enables me to deliver exceptional results in any project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Freelance

Aug 2021 - Present (3 years 9 months)

Engaged in data entry, wrangling, and transformation. Created visualizations and documented findings to tell compelling data stories.

Data Analysis Data Entry Data Wrangling Data Visualization Documentation Microsoft Excel Power BI SQL Python SPSS

Current

Graphics Designer

Current

Freelance

Jan 2016 - Present (9 years 4 months)

Created designs using various graphic design software including Adobe Illustrator, Photoshop, CorelDraw, and Canva for diverse projects.

Graphic Design Adobe Illustrator Photoshop CorelDraw Canva Project Coordination Digital Marketing Branding

Administrative Executive

FG World Ventures

Feb 2020 - Aug 2024 (4 years 6 months)

Managed company administration and customer relations while providing virtual assistance. Handled inventories and account management, assisted staff and clients, and engaged in social media management and content creation. Conducted monthly financial analysis using Microsoft Excel and Power BI.

Customer Relations Management Virtual Assistant Social Media Management Content Creation Financial Analysis Microsoft Excel Power BI Inventory Management Email Communication Account Management

Virtual Assistant/CRM

Needlekraft Group

Mar 2017 - Nov 2019 (2 years 8 months)

Handled customer inquiries and order management while resolving issues related to service and delivery. Built and managed the customer database for effective CRM, conducted welcome calls, and managed the company’s calendar and appointments.

Customer Relationship Management Order Management Customer Service Database Management Communication Skills Problem Solving Email Communication

Customer Service Executive

Quest Beauty World

Apr 2016 - Feb 2017 (10 months)

Provided customer service and virtual assistance, maintained company affairs, and managed order logistics. Responsible for stock keeping and management to ensure smooth operations.

Customer Service Virtual Assistant Order Management Logistics Communication Skills Problem Solving Team Collaboration Time Management Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Science, Applied Microbiology

2010 - 2015

Studied Applied Microbiology, focusing on the scientific study of microorganisms and their applications in various fields including health, agriculture, and industry.